Export and use your Google reviews to boost your SEO and create pages that meet your customers’ expectations
Today, Google reviews are an essential lever for developing local business visibility and building online trust. Yet most companies are content to collect them without fully exploiting their potential. Here's a concrete method for transforming your Google reviews into ultra-relevant web pages thanks to artificial intelligence, and thus meeting the expectations of your future customers.
Understanding a customer’s lifetime value: an essential tool for your business
Brand reputation plays a key role in the calculation of a number of marketing indicators, one of which is LTV. Understanding a customer's lifetime value (LTV) is essential for any company wishing to optimize its profitability and marketing strategies.
Defamation or slander: what’s the difference and why does it count for negative Google reviews?
Online reviews have a profound influence on the reputation and sales of retailers and professionals, so it's vital for an entrepreneur or retailer to understand the legal concepts of defamation and slander. These two criminal law offenses have different implications, particularly in terms of how a company can react to a negative review published on platforms such as Google.
Commercial lease: everything retailers need to know before signing
For many retailers, leasing commercial premises is a key stage in the development of their business. Whether you're launching your first store, changing address or looking to secure your business, it's essential to understand the commercial lease: its advantages, constraints and pitfalls to avoid.
Content transparency on Google Maps: key figures and in-depth analysis
You may have received this email from google about transparency in google Map... But did you follow the link at the bottom? (NB action = big button, in the corner of Google's UX!)... Anyway, here's a summary with some additional input. Today, Google Maps is one of the most widely used digital services in the world, with over 1.5 billion monthly active users by 2024. Thanks to this massive audience, Google Maps is no longer just a navigation tool, but also an essential source of local information: customer reviews, photos, opening hours, business descriptions...
How to appear in Google Maps: a practical guide for businesses?
Appearing on Google Maps has become essential for any business wishing to strengthen its local presence and attract more customers. This practical step-by-step guide will help you create your Google My Business listing, optimize your profile and improve your online visibility. Whether you're an independent professional or a small business, discover how to maximize your local impact with clear, accessible advice.
How do you effectively create a location on Instagram?
Creating a location on Instagram is a great way to increase the visibility of your posts and your business. Whether it's for a special event, branding or simply to add a touch of creativity to your posts, knowing how to effectively create and use a custom location can make a big difference to your social media strategy.
How to delete a photo on Google My Business: step-by-step guide?
Would you like to know how to remove a photo from your Google My Business profile? This step-by-step guide will show you how to do it easily and efficiently.
How do I disable reviews on Google My Business?
It's essential to know how to effectively manage these reviews, and sometimes, disable those that are unfair or malicious. Find out how to navigate this digital labyrinth to protect and strengthen your e-reputation.
E-reputation Expert Interview #4: Gwenola de Crémiers, Photographer at artshooting.fr
Working on your image is all about having that reflex and adding that little something extra that makes all the difference to the seriousness of your entrepreneurial life and your day-to-day communication actions. That's what today's corporate shoot with Gwenola is all about.
The double effect of a Google listing suspension: when your customers receive an error message
The suspension of a Google Business Profile (formerly Google My Business) not only impacts a business's visibility on Google. It also triggers a side effect that is often overlooked, but has far-reaching consequences for a company's reputation: all customers who have left a review receive an automatic notification that their message is no longer visible... with an ambiguous, even worrying message.
How to write an effective response to a google review?
Responding to a Google review is a crucial step in maintaining and improving your company's reputation. A well-written response can turn a negative review into an opportunity to demonstrate your commitment to customer satisfaction. [...]
How do I register on Tripadvisor as a restaurant owner?
Find out how to register on Tripadvisor as a restaurant owner to optimize your online presence and attract new customers. Follow this simple and practical guide to benefit from the advantages of this influential platform and improve your visibility.
Trustpilot: an unbalanced system? Here’s what the figures reveal (and how to react)
Trustpilot is one of the world's best-known review platforms. For many companies, it's a must, an online showcase that needs to be closely monitored. But behind this façade lies a less glamorous reality: a system that often seems to put brands at a disadvantage, whether they are customers or not.
How to delete your Google My Business account easily?
There may be times when you want to delete your Google My Business account for a variety of reasons. Whether it's to avoid negative reviews that can damage your digital reputation, or for privacy reasons, deleting your Google My Business account can seem complex. Fortunately, with the right steps, this task can be accomplished easily and efficiently.
How can you improve your ranking on Tripadvisor?
Improving your ranking on Tripadvisor is crucial to increasing the visibility of your establishment and attracting more customers. By understanding the fundamentals of Tripadvisor's algorithm, you can optimize your online presence effectively. The quality, quantity, frequency and consistency of reviews are key factors in improving your popularity index.
How and what to connect between your website and your Google My Business listing?
Optimize your local SEO by connecting your site to Google My Business! Track clicks, microdata, customer reviews, automation... Discover how to boost your visibility and attract more customers. 🚀
Understanding the importance of customer centricity in corporate strategy
In an increasingly competitive economic environment, it's crucial for companies to stand out from the crowd by adopting a customer-centric approach. This philosophy, which places the customer at the center of all strategic [...]
Effective customer loyalty strategies
Customer loyalty is an essential pillar of any company's long-term success. In an increasingly competitive business environment, it's crucial not only to attract new customers, but also to keep them engaged and satisfied. [...]
Google my business: History and review of the initial release date
Launched in 2012, Google My Business revolutionized the way local businesses could promote themselves online. Thanks to this platform, SMEs were able to optimize their visibility on Google's search engine, attracting more customers [...]
How to add a restaurant on Tripadvisor: a step-by-step guide?
Adding a restaurant to Tripadvisor is a crucial step in increasing your online visibility and attracting new customers. This step-by-step guide will walk you through the process, from creating your restaurant listing to [...]
Retailers, B2B or B2C companies, organisations, do you want to improve your digital visibility and reputation?