Summary and contents of the page
EDIT: A Google patch is being deployed since the night of 11/02: https: //www.seroundtable.com/google-review-count-bug-now-being-fixed-38894.html
For several days now, a bug has been affecting Google Business Profile listings, causing customer reviews to suddenly disappear. Many businesses are left with missing reviews, which can impact their online visibility and credibility. If you’re affected, here’s a guide to understanding the situation and trying to recover your reviews.
Why are Google reviews disappearing right now?
For the past four days, a bug has been affecting Google Business Profile, deleting or hiding certain reviews. The problem seems to be affecting companies in a variety of sectors, regardless of size or location. There are several possible causes:
- Technical bug on the Google side: This type of problem is not unprecedented. Google regularly updates its systems and algorithms, which can sometimes lead to temporary malfunctions.
- Enhanced automatic filters: Certain reviews are removed if they are deemed suspicious by Google (e.g. false reviews, spam, inappropriate content).
- Updating company profiles: If you have recently modified your profile (name, address, category), some notices may temporarily disappear.
Has Google confirmed the problem?
For the moment, Google has not yet officially communicated on this bug, but several SEO specialists and Google listing managers are reporting an upsurge in disappearing reviews on various forums and professional groups. It’s likely that the company is working on a fix.
In the meantime, here’s what you can do to try and recover your reviews and limit the impact on your e-reputation.
How do I report missing reviews to Google?
If you have lost notices as a result of this bug, you can contact Google Business Profile support by following these steps:
- Go to the Google Help Center:
👉 Google Business Profile support link - Select your company:
Log in with the Google account associated with your listing and choose the one you want. - Describe your problem:
Type “Google reviews disappeared after a bug” and select “Missing reviews”. - Fill in the contact form:
Indicate :- Approximate number of lost notices.
- The period during which they disappeared.
- If possible, the names of the customers who left these reviews.
- Request a manual check:
Explain that you’ve lost several reviews for no apparent reason and ask Google to check your listing. - Follow up regularly:
Follow up with Google every 2 days until you get a clear answer.
Other solutions for recovering your notices
While we wait for Google to correct the problem, here are some additional actions to take:
🔎 1. Check whether your reviews are still indexed by Google
Type on Google :
"Nom de votre entreprise" site:google.com/maps/reviews
If your notices still appear, this means that they are simply invisible, not deleted.
📩 2. Ask your customers to republish their reviews
If some reviews have disappeared, contact your loyal customers and ask them to republish their testimonials.
🛠 3. Check if your file has been modified recently
A change of name, address or category may temporarily hide notices.
What does this mean for your company?
A lack of recent reviews can impact your local SEO and customer trust. Google often highlights businesses with recent, positive reviews, so a sudden loss of reviews can : ✅ Reduce your visibility in search results
✅ Reduce your conversion rate (less social proof)
✅ Affect your reputation and credibility
What can we expect in the coming days?
📌 Google is expected to announce the bug shortly.
📌 A fix is likely, and notices could reappear automatically.
📌 Continue to monitor your listing and encourage new reviews.
If you are affected by this bug, don’ t panic. Google has encountered this type of problem before, and in most cases, notices eventually come back. In the meantime, follow the steps above to maximize your chances of recovery.
Have you noticed the disappearance of reviews on your Google Business Profile? Share your experience in the comments section! 🚀
