Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
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Nicolas Laustriat

About Nicolas Laustriat

Diplômé du CESI, concepteur, intégrateur multimédia, j’ai longtemps travaillé en free-lance début 2000, avant d’intégrer EQUANCY, cabinet de conseil stratégique en Marketing et Communication, où j’ai déployé la nouvelle stratégie de communication online de LAFARGE en 2003. Redevenu indépendant en 2006, mon expertise interpelle et me permet en 2009, en plus de mon activité de consultant digital, d’intégrer la CEGOS en tant que formateur sur les modules Gestion de projet web, e-reputation et référencement. En 2010, j’intègre l’INHESJ (Institut National des Hautes Etudes de la Sécurité et la Justice) pour présenter aux grandes entreprises internationales l’évolution des pratiques d’influence online. test J’accompagne aussi bien des grands comptes dans l’excellence de leur utilisation du média Internet (bonnes pratiques, mutualisation et déploiement, gestion de crise etc.) que des chefs d’entreprise et des marques soucieux de surveiller (et soigner) leur e-reputation ou des agences de communication (en marque blanche). Témoignages de mes clients : https://www.business-ereputation.com/avis-clients/

Local SEO 2026: the factors that really matter to be visible on Google, Maps and in AI search

By |12/03/2025|E-reputation, Google My Business, SEO Expert, Tripadvisor|

Every year, Whitespark's excellent Local Search Ranking Factors study serves as a compass for local SEO. Here's a summary and a "between the lines" reading, to turn this data into concrete action for your local visibility in 2026.

When should you ask your customers for a Google review?

By |11/16/2025|E-reputation, Google My Business, Retailer / Merchant, SEO Expert|

Can you imagine getting several times as many Google reviews without harassing your customers? The key is not only in the message... but in the moment you ask for it. It's in the optimum context that you get the best reviews, and that's what I present in the 17 review-gathering scenarios in my guide. Here are a few facts to get you thinking about the best time to ask for a review.

Personalized PVC cards: a powerful asset for local businesses

By |11/13/2025|Business, Retailer / Merchant|

The personalized pvc card is a simple, durable and particularly effective tool for strengthening customer loyalty and encouraging in-store returns. Thanks to its sturdiness, professional appearance and personalization possibilities, the plastic card offers a tangible presence that accompanies customers on a daily basis.

New in Google Business Profile – multi-fiche articles and posts: real time savings

By |10/24/2025|E-reputation, Google My Business, Retailer / Merchant, SEO Expert|

Google has introduced an enhancement eagerly awaited by all multi-location networks: after publishing a Post on a Google Business Profile, the interface offers to copy this update to other profiles you manage, with a selection of the locations concerned.

Cyberextortion via fake Google reviews: Defensive strategies and foresight to protect your digital reputation

By |09/19/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

For some time now I've been receiving calls about blackmail linked to fake reviews, I'd read articles in the USA about this trend over the summer and since yesterday I've personally been the target... ;-( so a short article was necessary to show you this practical case and how I was going to try and remove this!

Local research and artificial intelligence: How companies need to adapt in 2025

By |09/13/2025|E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Artificial intelligence is radically transforming the way consumers discover local businesses. Traditional search results are gradually giving way to automated summaries that aggregate [...]

Google is tightening up its requirements for links in your business listing: what’s new for you?

By |09/08/2025|E-reputation, Google My Business, Retailer / Merchant, SEO Expert|

Google has recently changed its rules concerning the links you can add to your Google Business Profile. If you thought you could continue to manage your business links as before, think again. These new requirements, which come into force in September 2025, will be a major game-changer for all merchants. Here's why you need to start preparing now.

The keys to digitizing and managing your start-up as a freelancer

By |09/02/2025|Business, E-reputation, Google My Business, Retailer / Merchant|

The first few weeks of business set the course: they determine your management habits, your sales visibility and your administrative peace of mind. The good news? You can lay a simple, legally compliant and scalable digital foundation, without blowing your budget or mental load. Here's the roadmap.

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