Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
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About Nicolas Laustriat

Diplômé du CESI, concepteur, intégrateur multimédia, j’ai longtemps travaillé en free-lance début 2000, avant d’intégrer EQUANCY, cabinet de conseil stratégique en Marketing et Communication, où j’ai déployé la nouvelle stratégie de communication online de LAFARGE en 2003. Redevenu indépendant en 2006, mon expertise interpelle et me permet en 2009, en plus de mon activité de consultant digital, d’intégrer la CEGOS en tant que formateur sur les modules Gestion de projet web, e-reputation et référencement. En 2010, j’intègre l’INHESJ (Institut National des Hautes Etudes de la Sécurité et la Justice) pour présenter aux grandes entreprises internationales l’évolution des pratiques d’influence online. J’accompagne aussi bien des grands comptes dans l’excellence de leur utilisation du média Internet (bonnes pratiques, mutualisation et déploiement, gestion de crise etc.) que des chefs d’entreprise et des marques soucieux de surveiller (et soigner) leur e-reputation ou des agences de communication (en marque blanche). Témoignages de mes clients : https://www.business-ereputation.com/avis-clients/

The keys to digitizing and managing your start-up as a freelancer

By |09/02/2025|Business, E-reputation, Google My Business, Retailer / Merchant|

The first few weeks of business set the course: they determine your management habits, your sales visibility and your administrative peace of mind. The good news? You can lay a simple, legally compliant and scalable digital foundation, without blowing your budget or mental load. Here's the roadmap.

Why companies need to diversify their online review platforms (and stop relying solely on Google)

By |07/18/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, Tripadvisor|

As you know, customer reviews have become one of the most powerful levers for boosting the visibility, credibility and local referencing of a business. While Google My Business remains an essential pillar for appearing in local search results, limiting yourself to it becomes risky - and counter-productive. Here's why it's essential to diversify your online review sources now.

SEO Expert Interview #5: Sofiane Boumedine, CEO of Lemmilink

By |07/15/2025|SEO Expert|

Continuing with the expert interviews and stakeholders that I find interesting to understand and consolidate here, today we're going to talk about NinjaLink... that old method that's back on the agenda: Forums! And the expert on the subject is Sofiane, who's going to give us a little more background on this topic and this trend.

SEO photos optimized for Google Business Profile and Promt AI

By |07/04/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert|

Google claims it: establishments that publish images attract more clicks to their site and receive more itinerary requests than those that don't! So let's go for it and see some tips.

E-reputation: turning a negative review to your advantage

By |06/23/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

I tell all my sessions: a negative review is an opportunity, and here's a great example! An unpleasant review is leverage to show that the listing and its rating are real, and your professionalism to solve problems. The Lille restaurant Les Tontons Afro recently demonstrated this.

Export and use your Google reviews to boost your SEO and create pages that meet your customers’ expectations

By |06/03/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Today, Google reviews are an essential lever for developing local business visibility and building online trust. Yet most companies are content to collect them without fully exploiting their potential. Here's a concrete method for transforming your Google reviews into ultra-relevant web pages thanks to artificial intelligence, and thus meeting the expectations of your future customers.

Defamation or slander: what’s the difference and why does it count for negative Google reviews?

By |05/22/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Online reviews have a profound influence on the reputation and sales of retailers and professionals, so it's vital for an entrepreneur or retailer to understand the legal concepts of defamation and slander. These two criminal law offenses have different implications, particularly in terms of how a company can react to a negative review published on platforms such as Google.

Commercial lease: everything retailers need to know before signing

By |05/22/2025|Business, Retailer / Merchant|

For many retailers, leasing commercial premises is a key stage in the development of their business. Whether you're launching your first store, changing address or looking to secure your business, it's essential to understand the commercial lease: its advantages, constraints and pitfalls to avoid.

Content transparency on Google Maps: key figures and in-depth analysis

By |05/17/2025|Google My Business, SEO Expert|

You may have received this email from google about transparency in google Map... But did you follow the link at the bottom? (NB action = big button, in the corner of Google's UX!)... Anyway, here's a summary with some additional input. Today, Google Maps is one of the most widely used digital services in the world, with over 1.5 billion monthly active users by 2024. Thanks to this massive audience, Google Maps is no longer just a navigation tool, but also an essential source of local information: customer reviews, photos, opening hours, business descriptions...

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