Trustpilot is one of the world's best-known review platforms. For many companies, it's a must, an online showcase that needs to be closely monitored. But behind this façade lies a less glamorous reality: a system that often seems to put brands at a disadvantage, whether they are customers or not.
Optimize your local SEO by connecting your site to Google My Business! Track clicks, microdata, customer reviews, automation... Discover how to boost your visibility and attract more customers. 🚀
In an increasingly competitive economic environment, it's crucial for companies to stand out from the crowd by adopting a customer-centric approach. [...]
Why does Google apply these suspensions? The answer lies in the three possible levels of suspension: the Google account itself, the Business Profile account or the listing as such. Each level has its own specific causes, consequences and solutions.
Business E-réputation is proud to present its new partner: SMS Avis. This innovative solution makes it possible to collect, manage and promote customer reviews efficiently, thanks to a simple, intuitive approach. And at an ultra-competitive price compared with the competition.
The customer journey is a crucial concept in marketing and user experience. It represents all the stages through which a consumer [...]
Discover 5 essential criteria for selecting a qualified energy renovation craftsman in 2025. Certifications, guarantees, quotes: optimize your work with complete confidence. SPOILER: it's all about e-reputation!
Evaluating your customers' satisfaction is essential to understanding their needs and improving your products or services. A well-designed satisfaction questionnaire gathers [...]
Here's a recurring case that requires some clarification: Professionals in direct contact with patients or customers, such as doctors, lawyers, dentists, real estate agents, etc., can have a separate list from that of their main establishment.
There are people like that, where everything just happens, and trust is built up step by step... And that's the case with Sébastien Schuller, CEO of the Karedess agency. It's not competition. No! it's an enlarged offer... ;-) Come on, Sébastien, let's start the interview!
