Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
Header - business-ereputation-logo-trans - Business Ereputation

Running a business today means more than just offering good products or services. It’s about building trust, standing out online, and being visible where your customers are looking — especially on search engines, review platforms, and social media.

In this section, we explore the strategic issues that matter most to modern businesses: digital innovation, online reputation, customer reviews, content marketing, and local SEO. Whether you’re a local entrepreneur, a fast-growing startup or part of a multi-brand group, your ability to manage your digital presence is a key factor for long-term success.

Our content is designed to be actionable. We provide clear, practical insights to help you make informed decisions and grow your business while maintaining a strong and positive online reputation.

From choosing the right digital tools to responding to negative reviews, and from enhancing your local visibility to building customer trust, you’ll find expert advice grounded in real-world experience.

No jargon. No fluff. Just useful content to help you take control of your digital strategy.

Welcome to the Business section — where online reputation meets performance.

Why companies need to diversify their online review platforms (and stop relying solely on Google)

By |07/18/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, Tripadvisor|

As you know, customer reviews have become one of the most powerful levers for boosting the visibility, credibility and local referencing of a business. While Google My Business remains an essential pillar for appearing in local search results, limiting yourself to it becomes risky - and counter-productive. Here's why it's essential to diversify your online review sources now.

SEO photos optimized for Google Business Profile and Promt AI

By |07/04/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert|

Google claims it: establishments that publish images attract more clicks to their site and receive more itinerary requests than those that don't! So let's go for it and see some tips.

E-reputation: turning a negative review to your advantage

By |06/23/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

I tell all my sessions: a negative review is an opportunity, and here's a great example! An unpleasant review is leverage to show that the listing and its rating are real, and your professionalism to solve problems. The Lille restaurant Les Tontons Afro recently demonstrated this.

Export and use your Google reviews to boost your SEO and create pages that meet your customers’ expectations

By |06/03/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Today, Google reviews are an essential lever for developing local business visibility and building online trust. Yet most companies are content to collect them without fully exploiting their potential. Here's a concrete method for transforming your Google reviews into ultra-relevant web pages thanks to artificial intelligence, and thus meeting the expectations of your future customers.

Defamation or slander: what’s the difference and why does it count for negative Google reviews?

By |05/22/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Online reviews have a profound influence on the reputation and sales of retailers and professionals, so it's vital for an entrepreneur or retailer to understand the legal concepts of defamation and slander. These two criminal law offenses have different implications, particularly in terms of how a company can react to a negative review published on platforms such as Google.

Commercial lease: everything retailers need to know before signing

By |05/22/2025|Business, Retailer / Merchant|

For many retailers, leasing commercial premises is a key stage in the development of their business. Whether you're launching your first store, changing address or looking to secure your business, it's essential to understand the commercial lease: its advantages, constraints and pitfalls to avoid.

E-reputation Expert Interview #4: Gwenola de Crémiers, Photographer at artshooting.fr

By |04/17/2025|Business, E-reputation|

Working on your image is all about having that reflex and adding that little something extra that makes all the difference to the seriousness of your entrepreneurial life and your day-to-day communication actions. That's what today's corporate shoot with Gwenola is all about.

Trustpilot: an unbalanced system? Here’s what the figures reveal (and how to react)

By |03/26/2025|Business, E-reputation, Retailer / Merchant, SEO Expert|

Trustpilot is one of the world's best-known review platforms. For many companies, it's a must, an online showcase that needs to be closely monitored. But behind this façade lies a less glamorous reality: a system that often seems to put brands at a disadvantage, whether they are customers or not.

How and what to connect between your website and your Google My Business listing?

By |03/13/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, SEO Expert|

Optimize your local SEO by connecting your site to Google My Business! Track clicks, microdata, customer reviews, automation... Discover how to boost your visibility and attract more customers. 🚀

Go to Top