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Summary and contents of the page
What does a solid reputation mean for a tiler?
A company's reputation is the opinion its environment (internal and external) has of it. This opinion is the result of the company's actions. To have a solid reputation, the entity must establish values and rules that take precedence above all else. This will ensure that the public's opinion of the company remains unchanged.
Tilers need to be reliable and satisfy their customers. They also need to act in ways that have a positive impact on society and the environment. All this will consolidate his reputation.
Why is the reputation of tilers often negative?
The negative perception of tilers' reputations is often related to their performance. When the work requested by the customer is not meticulous and well done, it will affect their reputation. This is the case for tiles that sound hollow, that come unstuck...
The same applies when the service provided falls short of the price agreed and paid. For example, the quality of the tiles is inferior to what the customer would have asked for. A tile-setter's lack of credibility and reliability tarnishes his reputation. You need to take care of this, because a satisfied customer will pass on information by word-of-mouth, and you'll gain in visibility.
And then there's the treatment of your employees. A poorly treated or poorly paid employee will not speak well of you in his or her entourage.
The fact that tilers are less involved in social and environmental projects does not help their reputation.
What are good interpersonal skills for a tiler?
Tilesetters must have good interpersonal skills. He must be able to cooperate, build relationships and, above all, maintain them. This applies not only to employees and customers, but also to networks. That's why he needs to think about his e-reputation.
E-reputation is nothing more than your online reputation. In this digital age, you need to strengthen your presence on Internet platforms. Through these platforms, you'll have access to your customers' opinions of your company (google reviews) and even google ratings (ratings corresponding to all reviews of your company).
Why should tilers use Google Business Profile (formerly Google My Business GMB)?
Google Business Profile gives businesses the opportunity to build a solid reputation, and increase their customer base... In fact, it gives you the chance to register free of charge, providing information about your business (activities, contact details...). It promotes your visibility on the Internet. This means that consumers of your services can contact you directly.
The new version of Google Business offers you countless other possibilities. You can track and respond to Google ratings and customer reviews. You can modify data, publish articles...
In short, as a tiler, it's to your advantage to keep an eye on your reputation. However, don't limit yourself to those around you. Take your e-reputation into account by registering on Google Business Profile. This will boost your business.
Are you looking to optimise your Google listing? To get real and good customer reviews?
Discover the simple method that will allow you to always be first and ahead of your local competitors in Google My Business
