Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
Tips and methods for optimising your E-reputation and the ratings and reviews left by your customers on Google My Business
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Tripadvisor is one of the most influential platforms for restaurants, hotels, tourist activities, and leisure businesses. A few reviews — positive or negative — can shape public perception and directly impact bookings.

In this section, we provide guidance to help you manage and improve your presence on Tripadvisor. Whether you’re just creating your listing or dealing with a surge of feedback, our content offers clear, step-by-step advice.

You’ll learn how to optimise your profile, respond to reviews effectively, encourage satisfied customers to share their experiences, and handle difficult situations without damaging your reputation. We also cover how Tripadvisor affects your local SEO and what it takes to build long-term trust through transparency and consistency.

Tripadvisor is more than a review site — it’s a public window into your customer experience. Managing it properly means turning feedback into opportunity, and visibility into loyalty.

Whether you’re a restaurant owner, hotel manager, tour operator, or local business, this section will help you make Tripadvisor a real asset for your brand.

Welcome to the place where reputation and customer experience meet.

Why companies need to diversify their online review platforms (and stop relying solely on Google)

By |07/18/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, Tripadvisor|

As you know, customer reviews have become one of the most powerful levers for boosting the visibility, credibility and local referencing of a business. While Google My Business remains an essential pillar for appearing in local search results, limiting yourself to it becomes risky - and counter-productive. Here's why it's essential to diversify your online review sources now.

E-reputation: turning a negative review to your advantage

By |06/23/2025|Business, E-reputation, Facebook, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

I tell all my sessions: a negative review is an opportunity, and here's a great example! An unpleasant review is leverage to show that the listing and its rating are real, and your professionalism to solve problems. The Lille restaurant Les Tontons Afro recently demonstrated this.

Export and use your Google reviews to boost your SEO and create pages that meet your customers’ expectations

By |06/03/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Today, Google reviews are an essential lever for developing local business visibility and building online trust. Yet most companies are content to collect them without fully exploiting their potential. Here's a concrete method for transforming your Google reviews into ultra-relevant web pages thanks to artificial intelligence, and thus meeting the expectations of your future customers.

Defamation or slander: what’s the difference and why does it count for negative Google reviews?

By |05/22/2025|Business, E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Online reviews have a profound influence on the reputation and sales of retailers and professionals, so it's vital for an entrepreneur or retailer to understand the legal concepts of defamation and slander. These two criminal law offenses have different implications, particularly in terms of how a company can react to a negative review published on platforms such as Google.

How can you improve your ranking on Tripadvisor?

By |03/19/2025|E-reputation, Retailer / Merchant, Tripadvisor|

Improving your ranking on Tripadvisor is crucial to increasing the visibility of your establishment and attracting more customers. By understanding the fundamentals of Tripadvisor's algorithm, you can optimize your online presence effectively. The quality, quantity, frequency and consistency of reviews are key factors in improving your popularity index.

The pitfalls of Solocal and Yellow Pages for retailers

By |02/24/2025|E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

Many retailers are looking to improve their local visibility online. To meet this demand, Solocal (formerly Pages Jaunes) offers SEO and digital advertising solutions. While the offer may seem tempting on paper, many professionals find themselves trapped by restrictive contracts and ineffective services. Here's a detailed analysis of the problems encountered.

The hidden costs of a bad online reputation: an underestimated danger for businesses

By |02/05/2025|E-reputation, Google My Business, Retailer / Merchant, SEO Expert, Tripadvisor|

The hidden costs associated with a bad reputation can be far more devastating than anticipated, affecting key aspects of the business. Here are five hidden costs that most managers don't discover until it's too late.

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