{"id":8873,"date":"2023-12-13T16:31:42","date_gmt":"2023-12-13T16:31:42","guid":{"rendered":"https:\/\/www.business-ereputation.com\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/"},"modified":"2025-10-22T11:04:44","modified_gmt":"2025-10-22T11:04:44","slug":"a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/pt-pt\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/","title":{"rendered":"A diferen\u00e7a entre FAQs e perguntas\/respostas no Google My Business"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>A confus\u00e3o entre F.A.Q. e perguntas\/respostas \u00e9 frequentemente feita pelos meus clientes, potenciais clientes e por mim pr\u00f3prio nos f\u00f3runs de ajuda do Google, por isso prefiro esclarecer este ponto num artigo que tamb\u00e9m servir\u00e1 de refer\u00eancia quando me fizerem a pergunta novamente. Porque tenho de admitir que n\u00e3o \u00e9 f\u00e1cil de encontrar para algu\u00e9m que acabou de criar a sua listagem e est\u00e1 a descobrir a &#8220;ergonomia&#8221; (as aspas s\u00e3o importantes) do Google My Business, que agora devemos chamar de Google Business Profile. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Resumo e conte\u00fado da p\u00e1gina<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/#Porque_e_que_estas_carateristicas_da_relacao_com_o_cliente_sao_importantes_no_Google_My_Business\" >Porque \u00e9 que estas carater\u00edsticas da rela\u00e7\u00e3o com o cliente s\u00e3o importantes no Google My Business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/#Perguntas_e_respostas_no_Google_My_Business\" >Perguntas e respostas no Google My Business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/#Onde_estao_as_verdadeiras_FAQs_com_respostas_automaticas_no_Google_My_Business\" >Onde est\u00e3o as verdadeiras FAQs (com respostas autom\u00e1ticas) no Google My Business?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/#Conselhos_e_recomendacoes_sobre_estas_funcoes\" >Conselhos e recomenda\u00e7\u00f5es sobre estas fun\u00e7\u00f5es :<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/#Pensa_em_utilizar_este_conteudo_interessante_no_teu_sitio_Web\" >Pensa em utilizar este conte\u00fado interessante no teu s\u00edtio Web<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/a-diferenca-entre-faqs-e-perguntas-respostas-no-google-my-business\/#O_botao_%E2%80%9CFazer_uma_pergunta%E2%80%9D_do_GMB_pode_ser_ativado_atraves_de_um_url\" >O bot\u00e3o &#8220;Fazer uma pergunta&#8221; do GMB pode ser ativado atrav\u00e9s de um url<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Porque_e_que_estas_carateristicas_da_relacao_com_o_cliente_sao_importantes_no_Google_My_Business\"><\/span>Porque \u00e9 que estas carater\u00edsticas da rela\u00e7\u00e3o com o cliente s\u00e3o importantes no Google My Business<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Os potenciais clientes precisam de ser tranquilizados em todas as fases do seu percurso. \u00c9 por isso que o meu m\u00e9todo inclui sempre a reputa\u00e7\u00e3o eletr\u00f3nica no percurso do cliente, para o tranquilizar quanto \u00e0 encomenda ou compra que est\u00e1 prestes a efetuar. Mas h\u00e1 que ter em conta v\u00e1rios par\u00e2metros:  <\/p>\n<ul>\n<li>um cliente tem o direito de fazer perguntas, o que \u00e9 normal, podes dizer.<\/li>\n<li>todas as perguntas s\u00e3o inteligentes! o cliente paga para ter o direito de fazer uma pergunta est\u00fapida, e muitas vezes tenho retalhistas zangados que n\u00e3o suportam que lhes fa\u00e7am a mesma pergunta pela 50\u00aa vez durante a semana.<\/li>\n<\/ul>\n<p>Bem, estas funcionalidades existem para :<\/p>\n<ul>\n<li>tranquiliza os clientes<\/li>\n<li>Poupa tempo ao propriet\u00e1rio do formul\u00e1rio, que, ao responder uma vez, apresenta a resposta no formul\u00e1rio. Isto evita que outros potenciais futuros clientes fa\u00e7am a mesma pergunta por e-mail, telefone, etc., e desperdicem o tempo e a concentra\u00e7\u00e3o do propriet\u00e1rio no seu dia atarefado. <\/li>\n<\/ul>\n<p><strong>\u00c9 uma situa\u00e7\u00e3o em que todos ganham e ainda mais quando l\u00eas as dicas no final do artigo. #teasing<br \/>\n <\/strong><\/p>\n<p>Quando configurada corretamente, a fun\u00e7\u00e3o FAQ \u00e9 uma m\u00e1quina de guerra relacional que permite :<\/p>\n<blockquote>\n<p><em>A funcionalidade Perguntas Frequentes permite-te criar respostas autom\u00e1ticas a perguntas comuns que os utilizadores possam fazer sobre o teu site. Podes utilizar dois tipos de perguntas frequentes: <\/em><\/p>\n<p><em><strong>Perguntas frequentes personalizadas<\/strong><\/em><\/p>\n<ul>\n<li><em>S\u00e3o perguntas e respostas criadas por ti e que podem ser espec\u00edficas do teu estabelecimento.<\/em><\/li>\n<\/ul>\n<p><em><strong>FAQs autom\u00e1ticas<\/strong><\/em><\/p>\n<ul>\n<li><em>Estas s\u00e3o perguntas e respostas geradas pelo Google com base nas informa\u00e7\u00f5es da tua ficha de empresa. Atualmente, as perguntas frequentes autom\u00e1ticas respondem a perguntas sobre os seguintes assuntos: <\/em>\n<ul>\n<li><em>Hor\u00e1rio de abertura<\/em><\/li>\n<li class=\"\" data-outlined=\"false\"><em>Nomea\u00e7\u00f5es<\/em><\/li>\n<li><em>Contactos<\/em><\/li>\n<li><em>Informa\u00e7\u00f5es de entrega<\/em><\/li>\n<li><em>Localiza\u00e7\u00e3o ou endere\u00e7o<\/em><\/li>\n<li><em>M\u00e9todos de pagamento aceites<\/em><\/li>\n<li><em>URL do teu s\u00edtio Web<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><em><strong>Nota<\/strong>: Podes optar por utilizar apenas um tipo de FAQ (personalizado ou autom\u00e1tico) ou ambos. Por cada resposta autom\u00e1tica enviada, receber\u00e1s uma notifica\u00e7\u00e3o com a foto de perfil do utilizador e uma c\u00f3pia da resposta. <\/em><\/p>\n<\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Perguntas_e_respostas_no_Google_My_Business\"><\/span>Perguntas e respostas no Google My Business<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Exemplos de artigos que confundem claramente FAQ e perguntas\/respostas (n\u00e3o coloco links de prop\u00f3sito):<\/p>\n<ul>\n<li>https:\/\/www.guest-suite.com\/blog\/faq-google<\/li>\n<li>https:\/\/mobilosoft.com\/blog\/faq-google-my-business-amelioration-des-reponses-suggerees-sur-vos-fiches-detablissement\/<\/li>\n<li>https:\/\/localranker.fr\/faq-google-business\/<\/li>\n<\/ul>\n<p>A fun\u00e7\u00e3o perguntas\/respostas dos formul\u00e1rios incentiva os teus clientes ou potenciais clientes a fazerem perguntas atrav\u00e9s da interface para que possas responder-lhes&#8230; Esta fun\u00e7\u00e3o encontra-se na parte inferior do formul\u00e1rio: <\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"alignnone size-full wp-image-4394\" src=\"https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse1.png\" alt=\"A diferen\u00e7a entre FAQs e perguntas\/respostas no Google My Business - gmb-questions-reponse1 - Business Ereputation - Uncategorized\" width=\"452\" height=\"155\" srcset=\"https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse1-200x69.png 200w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse1-300x103.png 300w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse1-400x137.png 400w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse1.png 452w\" sizes=\"(max-width: 452px) 100vw, 452px\" \/><\/p>\n<p>E os utilizadores da Internet podem ver todas as perguntas feitas e as respostas dadas clicando em &#8220;ver todas as respostas&#8221;.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"alignnone size-full wp-image-4395\" src=\"https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2.png\" alt=\"A diferen\u00e7a entre FAQs e perguntas\/respostas no Google My Business - gmb-questions-reponse2 - Business Ereputation - Uncategorized\" width=\"772\" height=\"816\" srcset=\"https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2-200x211.png 200w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2-284x300.png 284w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2-400x423.png 400w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2-500x528.png 500w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2-600x634.png 600w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2-700x740.png 700w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2-768x812.png 768w, https:\/\/www.business-ereputation.com\/wp-content\/uploads\/2023\/12\/GMB-questions-reponse2.png 772w\" sizes=\"(max-width: 772px) 100vw, 772px\" \/><\/p>\n<p>Portanto, sim, aqui os clientes podem fazer perguntas e tu DEVES responder-lhes. O Google at\u00e9 pede uma resposta no prazo de 24 horas e especifica a qualidade da resposta esperada. <\/p>\n<p><a href=\"https:\/\/support.google.com\/business\/answer\/9114771?hl=fr&amp;co=GENIE.Platform%3DAndroid&amp;sjid=10685862751626054750-EU\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/business\/answer\/9114771?hl=fr&amp;co=GENIE.Platform%3DAndroid&amp;sjid=10685862751626054750-EU<\/a><\/p>\n<p>Dou muita import\u00e2ncia a esta orienta\u00e7\u00e3o para o cliente, como hor\u00e1rios de abertura precisos, dias excepcionais de encerramento ou de abertura, todas estas actividades mostram ao Google a seriedade com que gere a sua listagem e, em caso de problemas, esta seriedade pode funcionar a seu favor para resolver quest\u00f5es complicadas.<\/p>\n<p>Algumas pessoas sugerem que o propriet\u00e1rio do ficheiro deve fazer as perguntas aqui, utilizando outra conta Gmail, e depois fornecer as respostas utilizando a conta do propriet\u00e1rio: Sim, \u00e9 poss\u00edvel, mas :<\/p>\n<ul>\n<li>suaviza a situa\u00e7\u00e3o ao longo do tempo (20 perguntas no mesmo dia n\u00e3o \u00e9 natural)<\/li>\n<li>n\u00e3o o fa\u00e7as a partir do teu telem\u00f3vel e endere\u00e7o IP habituais<\/li>\n<li>utiliza perguntas simples com palavras-chave<\/li>\n<li>a resposta pode ser &#8220;sim, claro, 7\/7 contacta-nos no 06xxxxxxx para marcar uma consulta&#8221;, n\u00e3o \u00e9 necess\u00e1rio escrever romances tamb\u00e9m.<\/li>\n<\/ul>\n<p><strong>Mas, pessoalmente, gosto de UGC (user generated content &#8211; conte\u00fado gerado pelo utilizador) e, por isso, vou dizer-te abaixo como obter ainda mais perguntas naturalmente dos teus potenciais clientes de forma r\u00e1pida e f\u00e1cil. #teasing2<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Onde_estao_as_verdadeiras_FAQs_com_respostas_automaticas_no_Google_My_Business\"><\/span>Onde est\u00e3o as verdadeiras FAQs (com respostas autom\u00e1ticas) no Google My Business?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Admito que n\u00e3o \u00e9 f\u00e1cil de encontrar. Algumas pessoas sortudas receberam um e-mail com uma liga\u00e7\u00e3o direta, mas para a encontrar tens mesmo de procurar, por isso aqui est\u00e3o as liga\u00e7\u00f5es e as instru\u00e7\u00f5es: <\/p>\n<p><a href=\"https:\/\/support.google.com\/business\/answer\/14189260?hl=fr-CA&amp;sjid=10685862751626054750-EU\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/business\/answer\/14189260?hl=fr-CA&amp;sjid=10685862751626054750-EU<\/a><\/p>\n<p>dixit na parte 5, Interage com os teus clientes :<\/p>\n<blockquote>\n<p><em><strong>Passo 5: Interage com os teus clientes<\/strong><\/em><\/p>\n<ul>\n<li class=\"inline-feedback__highlight\" data-outlined=\"false\"><em>Para comunicar diretamente com os seus clientes, <a href=\"https:\/\/support.google.com\/business\/answer\/9114771#search_onoff\" rel=\"noopener\">ativa o chat.<\/a><\/em>\n<ul>\n<li><em>Para criar respostas autom\u00e1ticas a perguntas comuns que os utilizadores fazem sobre a tua empresa, <a href=\"https:\/\/support.google.com\/business\/answer\/9114771#setupfaq\" rel=\"noopener\">cria FAQs.<\/a><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/blockquote>\n<p>E se seguires as liga\u00e7\u00f5es, \u00e9 aqui que podes introduzir as perguntas frequentes e ativar as respostas autom\u00e1ticas,<\/p>\n<blockquote>\n<p><em><strong>Para acrescentares perguntas frequentes personalizadas :<\/strong><\/em><\/p>\n<ol>\n<li><em>Procura por <code>mon entreprise<\/code> no Google.<\/em><\/li>\n<li><em><strong>Mensagens de<\/strong> imprensa.<\/em><\/li>\n<li><em>Pressiona Menu <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/iEsZGhIiEJCsmv43PCHdRcC7zUaM4qrDkKcTnMLzYw_rUm7mmzl2bR7nQqDrtjGb4I6T=h36\" alt=\"Mais\" height=\"18\" data-mime-type=\"image\/png\" data-alt-src=\"\/\/lh3.googleusercontent.com\/iEsZGhIiEJCsmv43PCHdRcC7zUaM4qrDkKcTnMLzYw_rUm7mmzl2bR7nQqDrtjGb4I6T\"> <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz=h36\" alt=\"ent\u00e3o\" height=\"18\" data-mime-type=\"image\/png\" data-alt-src=\"\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz\"> <strong>Defini\u00e7\u00f5es do chat<\/strong>.<\/em><\/li>\n<li><em>Pressiona <strong>Adicionar perguntas frequentes<\/strong> <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz=h36\" alt=\"ent\u00e3o\" height=\"18\" data-mime-type=\"image\/png\" data-alt-src=\"\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz\"> <strong>Perguntas frequentes personalizadas<\/strong>.<\/em><\/li>\n<li><em>Adiciona a pergunta e a resposta autom\u00e1tica.<\/em><\/li>\n<li><em>Carrega em <strong>Guardar<\/strong>.<\/em><\/li>\n<\/ol>\n<p><em><strong>Para ativar as FAQs autom\u00e1ticas :<\/strong><\/em><\/p>\n<ol>\n<li><em>Procura por <code>mon entreprise<\/code> no Google.<\/em><\/li>\n<li><em><strong>Mensagens de<\/strong> imprensa.<\/em><\/li>\n<li><em>Pressiona Menu <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/iEsZGhIiEJCsmv43PCHdRcC7zUaM4qrDkKcTnMLzYw_rUm7mmzl2bR7nQqDrtjGb4I6T=h36\" alt=\"Mais\" height=\"18\" data-mime-type=\"image\/png\" data-alt-src=\"\/\/lh3.googleusercontent.com\/iEsZGhIiEJCsmv43PCHdRcC7zUaM4qrDkKcTnMLzYw_rUm7mmzl2bR7nQqDrtjGb4I6T\"> <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz=h36\" alt=\"ent\u00e3o\" height=\"18\" data-mime-type=\"image\/png\" data-alt-src=\"\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz\"> <strong>Defini\u00e7\u00f5es do chat<\/strong>.<\/em><\/li>\n<li><em>Pressiona <strong>Adicionar perguntas frequentes<\/strong> <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz=h36\" alt=\"ent\u00e3o\" height=\"18\" data-mime-type=\"image\/png\" data-alt-src=\"\/\/lh3.googleusercontent.com\/LXIVMHxIoJ-ODytEi75yC-dtUFJFsRd6p8dopSSRr_ZUOPKvyuUgsU-7zVNA6ui8LmRz\"> <strong>FAQs autom\u00e1ticas<\/strong>.<\/em><\/li>\n<li><em>Ativar o <strong>Autom\u00e1tico Perguntas frequentes<\/strong>.<\/em><\/li>\n<\/ol>\n<\/blockquote>\n<p>a liga\u00e7\u00e3o completa: https: <a href=\"https:\/\/support.google.com\/business\/answer\/9114771?sjid=10685862751626054750-EU#setupfaq&amp;zippy=%2Cconfigurer-des-questions-fr%C3%A9quentes\" target=\"_blank\" rel=\"noopener\">\/\/support.google.com\/business\/answer\/9114771?sjid=10685862751626054750-EU#setupfaq&amp;zippy=%2Cconfigurer-des-questions-fr%C3%A9quentes<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conselhos_e_recomendacoes_sobre_estas_funcoes\"><\/span>Conselhos e recomenda\u00e7\u00f5es sobre estas fun\u00e7\u00f5es :<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Pensa_em_utilizar_este_conteudo_interessante_no_teu_sitio_Web\"><\/span>Pensa em utilizar este conte\u00fado interessante no teu s\u00edtio Web<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Se h\u00e1 um lugar onde o Google permite conte\u00fado duplicado, \u00e9 entre o GMB e o teu site. Assim, todas as FAQs ou Perguntas e Respostas tamb\u00e9m podem ser inclu\u00eddas no teu site para otimizar o teu SEO e tranquilizar os teus clientes de que est\u00e3o a conhecer a tua empresa e os teus servi\u00e7os. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"O_botao_%E2%80%9CFazer_uma_pergunta%E2%80%9D_do_GMB_pode_ser_ativado_atraves_de_um_url\"><\/span>O bot\u00e3o &#8220;Fazer uma pergunta&#8221; do GMB pode ser ativado atrav\u00e9s de um url<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>E sim, podes colocar um link para esta janela no teu site ou em todos os teus meios de comunica\u00e7\u00e3o (redes sociais, assinaturas de e-mail, cita\u00e7\u00f5es, etc.). E \u00e9 uma excelente forma de incentivar os clientes a deixarem perguntas e a contactarem-te. <\/p>\n<p>Exemplo de liga\u00e7\u00e3o :<\/p>\n<p><a href=\"https:\/\/www.google.com\/search?q=business+ereputation&amp;rlz=1C1VDKB_fr&amp;oq=business+ereputation&amp;gs_lcrp=EgZjaHJvbWUyCQgAEEUYORiABNIBCDY3MDNqMGo3qAIAsAIA&amp;sourceid=chrome&amp;ie=UTF-8#lpqa=a,,d,1\" target=\"_blank\" rel=\"noopener\">https:\/\/www.google.com\/search?q=business+ereputation&amp;rlz=1C1VDKB_fr&amp;oq=business+ereputation&amp;gs_lcrp=EgZjaHJvbWUyCQgAEEUYORiABNIBCDY3MDNqMGo3qAIAsAIA&amp;sourceid=chrome&amp;ie=UTF-8#lpqa=a,,d,1<\/a><\/p>\n<p>Por isso, tens de verificar ao longo do tempo (todos os meses) se a liga\u00e7\u00e3o continua a funcionar, mas \u00e9 muito pr\u00e1tico.  <strong>E \u00e9 tamb\u00e9m uma forma de medir e obter uma taxa de envolvimento diferente das estrelas e cr\u00edticas! Os gestores de comunidades v\u00e3o gostar desta abordagem&#8230;;-) <\/strong><\/p>\n<p>N\u00e3o hesites em contactar-me se tiveres alguma d\u00favida sobre o Google My Business!<\/p>\n<p><strong>E por \u00faltimo, mas n\u00e3o menos importante: FELIZES F\u00c9RIAS!<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A confus\u00e3o entre F.A.Q. e perguntas\/respostas \u00e9 frequentemente feita pelos meus clientes, potenciais clientes e por mim pr\u00f3prio nos f\u00f3runs de ajuda do Google, por isso prefiro esclarecer este ponto num artigo que tamb\u00e9m servir\u00e1 de refer\u00eancia quando me fizerem a pergunta novamente. Porque tenho de admitir que n\u00e3o \u00e9 f\u00e1cil de encontrar para algu\u00e9m que acabou de criar a sua listagem e est\u00e1 a descobrir a &#8220;ergonomia&#8221; (as aspas s\u00e3o importantes) do Google My Business, que agora devemos chamar de Google Business Profile. <\/p>\n","protected":false},"author":1,"featured_media":8876,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_summary":"","_ayudawp_aiss_summary_provider":"","_ayudawp_aiss_summary_hash":"","footnotes":""},"categories":[140],"tags":[],"class_list":["post-8873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sem-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A diferen\u00e7a entre FAQs e perguntas\/respostas no GMB<\/title>\n<meta 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