{"id":8705,"date":"2024-07-12T07:30:16","date_gmt":"2024-07-12T07:30:16","guid":{"rendered":"https:\/\/www.business-ereputation.com\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/"},"modified":"2025-10-22T11:02:21","modified_gmt":"2025-10-22T11:02:21","slug":"google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/","title":{"rendered":"Google My Business: Cuidado com a suspens\u00e3o de listagens! Como podes antecipar isto?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Tempo de leitura :<\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><div class=\"fusion-text fusion-text-1\"><p><strong>O Google My Business (GMB) tornou-se uma ferramenta indispens\u00e1vel para as empresas que procuram melhorar a sua visibilidade online. Com o GMB, as empresas podem aparecer nos resultados de pesquisa local do Google, gerir as suas informa\u00e7\u00f5es comerciais e interagir com os seus clientes atrav\u00e9s de coment\u00e1rios e mensagens. No entanto, est\u00e1 a surgir uma tend\u00eancia preocupante: a suspens\u00e3o das listagens do Google My Business. Esta situa\u00e7\u00e3o pode ter consequ\u00eancias desastrosas para as empresas, mas pode ser antecipada e evitada atrav\u00e9s da verifica\u00e7\u00e3o de determinados dados e da garantia de que a listagem est\u00e1 em conformidade.   <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Resumo e conte\u00fado da p\u00e1gina<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Contexto_do_artigo\" >Contexto do artigo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Causas_das_suspensoes_de_listagens_do_Google_My_Business\" >Causas das suspens\u00f5es de listagens do Google My Business<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Informacoes_falsas_ou_enganosas\" >Informa\u00e7\u00f5es falsas ou enganosas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Utilizacao_incorrecta_de_palavras-chave\" >Utiliza\u00e7\u00e3o incorrecta de palavras-chave<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Enderecos_virtuais_ou_escritorios_partilhados\" >Endere\u00e7os virtuais ou escrit\u00f3rios partilhados<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Atividade_suspeita_ou_comportamento_invulgar\" >Atividade suspeita ou comportamento invulgar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Opinioes_e_comentarios_nao_autenticos\" >Opini\u00f5es e coment\u00e1rios n\u00e3o aut\u00eanticos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Muda_de_telefone\" >Muda de telefone<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Uma_mudanca_de_categoria\" >Uma mudan\u00e7a de categoria<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Conformidade_com_os_teus_documentos_legais\" >Conformidade com os teus documentos legais<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Consequencias_da_suspensao_das_listagens_do_Google_My_Business\" >Consequ\u00eancias da suspens\u00e3o das listagens do Google My Business<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Perda_de_visibilidade_online\" >Perda de visibilidade online<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Impacto_na_reputacao\" >Impacto na reputa\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Perda_de_confianca_dos_clientes\" >Perda de confian\u00e7a dos clientes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Reducao_do_trafego_e_das_vendas\" >Redu\u00e7\u00e3o do tr\u00e1fego e das vendas<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Como_antecipar_e_evitar_a_suspensao_da_tua_listagem_do_Google_My_Business\" >Como antecipar e evitar a suspens\u00e3o da tua listagem do Google My Business<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Verificar_e_atualizar_regularmente_as_informacoes\" >Verificar e atualizar regularmente as informa\u00e7\u00f5es<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Conformidade_com_as_diretrizes_do_Google\" >Conformidade com as diretrizes do Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Monitorizacao_de_actividades_suspeitas\" >Monitoriza\u00e7\u00e3o de actividades suspeitas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Gestao_de_avisos_e_comentarios\" >Gest\u00e3o de avisos e coment\u00e1rios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Utilizacao_de_ferramentas_de_controlo\" >Utiliza\u00e7\u00e3o de ferramentas de controlo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#Formacao_do_pessoal\" >Forma\u00e7\u00e3o do pessoal<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/google-my-business-cuidado-com-a-suspensao-de-listagens-como-podes-antecipar-isto\/#A_minha_opiniao_de_especialista\" >A minha opini\u00e3o de especialista:<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Contexto_do_artigo\"><\/span>Contexto do artigo<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/www.business-ereputation.com\/les-principales-causes-de-suspension-de-fiche-google-my-business\/\">J\u00e1 escrevi sobre isto no passado.<\/a>  Mas dada a dimens\u00e3o do fen\u00f3meno ao longo do \u00faltimo ano, preferi desenvolver o estilo de pontos do artigo anterior&#8230;;-)<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Causas_das_suspensoes_de_listagens_do_Google_My_Business\"><\/span><strong>Causas das suspens\u00f5es de listagens do Google My Business<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Informacoes_falsas_ou_enganosas\"><\/span><strong>  Informa\u00e7\u00f5es falsas ou enganosas<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>Uma das principais raz\u00f5es para a suspens\u00e3o dos registos GMB \u00e9 a presen\u00e7a de informa\u00e7\u00f5es incorrectas ou enganosas. Estas podem incluir moradas incorrectas, n\u00fameros de telefone inv\u00e1lidos ou nomes de empresas enganadores. A Google pretende fornecer informa\u00e7\u00f5es precisas e fi\u00e1veis aos utilizadores e qualquer desvio a esta norma pode resultar em suspens\u00e3o.  <\/p>\n<ol start=\"2\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Utilizacao_incorrecta_de_palavras-chave\"><\/span><strong>  Utiliza\u00e7\u00e3o incorrecta de palavras-chave<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>Algumas empresas adicionam palavras-chave excessivas ou irrelevantes ao nome da sua empresa para melhorar a sua classifica\u00e7\u00e3o nos resultados de pesquisa. Por exemplo, uma empresa de canaliza\u00e7\u00e3o pode sentir-se tentada a nomear a sua listagem como &#8220;Plomberie Paris Meilleur Plombier Pas Cher&#8221;. Este tipo de pr\u00e1tica \u00e9 contra as diretrizes do Google e pode resultar em suspens\u00e3o.  <\/p>\n<ol start=\"3\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Enderecos_virtuais_ou_escritorios_partilhados\"><\/span><strong>  Endere\u00e7os virtuais ou escrit\u00f3rios partilhados<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>O Google My Business exige que as empresas listadas tenham um endere\u00e7o f\u00edsico real onde possam receber clientes. A utiliza\u00e7\u00e3o de endere\u00e7os virtuais, caixas postais ou escrit\u00f3rios partilhados sem uma presen\u00e7a real \u00e9 estritamente proibida e pode levar \u00e0 suspens\u00e3o. <\/p>\n<ol start=\"4\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Atividade_suspeita_ou_comportamento_invulgar\"><\/span><strong>  Atividade suspeita ou comportamento invulgar<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>O Google utiliza algoritmos sofisticados para detetar actividades suspeitas nas listagens do GMB. Isto pode incluir um n\u00famero invulgar de avisos num curto per\u00edodo de tempo, altera\u00e7\u00f5es frequentes \u00e0s informa\u00e7\u00f5es ou liga\u00e7\u00f5es a partir de diferentes endere\u00e7os IP. Qualquer atividade considerada suspeita pode resultar em suspens\u00e3o para proteger os utilizadores.  <\/p>\n<ol start=\"5\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Opinioes_e_comentarios_nao_autenticos\"><\/span><strong>  Opini\u00f5es e coment\u00e1rios n\u00e3o aut\u00eanticos<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>As avalia\u00e7\u00f5es s\u00e3o cruciais para a reputa\u00e7\u00e3o on-line de uma empresa. No entanto, comprar avalia\u00e7\u00f5es falsas ou incentivar avalia\u00e7\u00f5es n\u00e3o aut\u00eanticas \u00e9 uma viola\u00e7\u00e3o das pol\u00edticas do Google. Se o Google detetar avalia\u00e7\u00f5es fraudulentas, a listagem pode ser suspensa.  <\/p>\n<ol start=\"6\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Muda_de_telefone\"><\/span><strong>  Muda de telefone<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>E sim, se no passado tinhas validado o teu formul\u00e1rio por telefone, a altera\u00e7\u00e3o suspender\u00e1 o teu formul\u00e1rio (deixando-o online na mesma) mas pedir-te-\u00e1 que o valides novamente, desta vez provavelmente por v\u00eddeo. Alguns trabalhadores independentes que conseguiram validar os formul\u00e1rios de atividade a pretexto de receberem clientes (mesmo estando no domic\u00edlio do contratante) v\u00e3o ter muitos problemas neste caso. <\/p>\n<ol start=\"7\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Uma_mudanca_de_categoria\"><\/span><strong>  Uma mudan\u00e7a de categoria<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>Se a tua categoria principal mudar completamente (de talhante para arquiteto, por exemplo), tamb\u00e9m ter\u00e1s um formul\u00e1rio suspenso e ter\u00e1s de o validar novamente. Porque \u00e9 que isto deve acontecer? Porque uma das t\u00e9cnicas antigas consistia em recuperar as notas e avisos da empresa adquirida apenas com a mudan\u00e7a de nome, ou mesmo no caso de um edif\u00edcio de escrit\u00f3rios recuperar as notas de uma empresa que fechava ou mudava de instala\u00e7\u00f5es.  <\/p>\n<ol start=\"8\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Conformidade_com_os_teus_documentos_legais\"><\/span><strong>  Conformidade com os teus documentos legais<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>Se mudaste os teus estatutos, o teu kbis, a tua denomina\u00e7\u00e3o social, etc., isso tamb\u00e9m pode ser um problema. O Google pode verificar os dados relativos \u00e0 tua empresa noutros s\u00edtios, como o societe.com. Al\u00e9m disso, em caso de suspens\u00e3o, os teus documentos n\u00e3o estar\u00e3o em conformidade com o conte\u00fado do formul\u00e1rio. Assim, ser\u00e1 ainda mais dif\u00edcil justificar e restabelecer. A \u00fanica solu\u00e7\u00e3o: antecipa e actualiza.    <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Consequencias_da_suspensao_das_listagens_do_Google_My_Business\"><\/span><strong>Consequ\u00eancias da suspens\u00e3o das listagens do Google My Business<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol>\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Perda_de_visibilidade_online\"><\/span><strong>  Perda de visibilidade online<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>A suspens\u00e3o de uma listagem GMB significa que a empresa deixar\u00e1 de aparecer nos resultados de pesquisa local do Google. Isto pode levar a uma perda significativa de visibilidade online, o que afecta diretamente o n\u00famero de potenciais clientes que descobrem a empresa. <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"2\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Impacto_na_reputacao\"><\/span><strong>  Impacto na reputa\u00e7\u00e3o<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>As avalia\u00e7\u00f5es e classifica\u00e7\u00f5es dos clientes desempenham um papel crucial na reputa\u00e7\u00e3o online de uma empresa. Uma listagem suspensa significa que essas avalia\u00e7\u00f5es deixar\u00e3o de ser vis\u00edveis, o que pode ter um impacto negativo na forma como a empresa \u00e9 percepcionada pelos potenciais clientes. <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"3\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Perda_de_confianca_dos_clientes\"><\/span><strong>  Perda de confian\u00e7a dos clientes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>A suspens\u00e3o da listagem GMB pode levar a uma perda de confian\u00e7a entre os clientes actuais e potenciais. Os clientes podem perguntar-se porque \u00e9 que a empresa j\u00e1 n\u00e3o aparece online e podem assumir que algo est\u00e1 errado com a empresa. <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"4\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Reducao_do_trafego_e_das_vendas\"><\/span><strong>  Redu\u00e7\u00e3o do tr\u00e1fego e das vendas<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Menos visibilidade online significa geralmente menos tr\u00e1fego para o s\u00edtio Web de uma empresa e, consequentemente, menos vendas. Para as pequenas empresas e os retalhistas, isto pode ter consequ\u00eancias financeiras graves. <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_antecipar_e_evitar_a_suspensao_da_tua_listagem_do_Google_My_Business\"><\/span><strong>Como antecipar e evitar a suspens\u00e3o da tua listagem do Google My Business<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol>\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Verificar_e_atualizar_regularmente_as_informacoes\"><\/span><strong>  Verificar e atualizar regularmente as informa\u00e7\u00f5es<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>O primeiro passo para evitar a suspens\u00e3o \u00e9 garantir que todas as informa\u00e7\u00f5es constantes do formul\u00e1rio GMB s\u00e3o exactas e est\u00e3o actualizadas. Isto inclui o nome da empresa, o endere\u00e7o, o n\u00famero de telefone e o hor\u00e1rio de funcionamento. As informa\u00e7\u00f5es devem ser coerentes com as que constam do s\u00edtio Web da empresa e de outras plataformas em linha.  <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"2\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Conformidade_com_as_diretrizes_do_Google\"><\/span><strong>  Conformidade com as diretrizes do Google<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>\u00c9 crucial seguir as diretrizes do Google para o Google My Business. Isto inclui utilizar o nome real da empresa sem adicionar palavras-chave, utilizar um endere\u00e7o f\u00edsico real e evitar pr\u00e1ticas enganosas, como a compra de cr\u00edticas falsas. <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"3\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Monitorizacao_de_actividades_suspeitas\"><\/span><strong>  Monitoriza\u00e7\u00e3o de actividades suspeitas<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Os comerciantes devem monitorizar de perto a atividade no seu registo GMB para detetar qualquer atividade suspeita. Isto pode incluir altera\u00e7\u00f5es frequentes \u00e0 informa\u00e7\u00e3o, um n\u00famero invulgar de avisos ou liga\u00e7\u00f5es de endere\u00e7os IP invulgares. Se for detectada atividade suspeita, \u00e9 importante tomar medidas corretivas imediatamente.  <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"4\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Gestao_de_avisos_e_comentarios\"><\/span><strong>  Gest\u00e3o de avisos e coment\u00e1rios<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Incentivar cr\u00edticas genu\u00ednas e gerir ativamente o feedback dos clientes \u00e9 crucial. As empresas devem responder \u00e0s cr\u00edticas, sejam elas positivas ou negativas, de forma profissional. As cr\u00edticas falsas podem ser comunicadas ao Google para serem eliminadas.  <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"5\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Utilizacao_de_ferramentas_de_controlo\"><\/span><strong>  Utiliza\u00e7\u00e3o de ferramentas de controlo<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>H\u00e1 uma s\u00e9rie de ferramentas e servi\u00e7os que podem ajudar os comerciantes a monitorizar o seu registo GMB e a detetar potenciais problemas. Estas ferramentas podem alertar os comerciantes para altera\u00e7\u00f5es n\u00e3o autorizadas ou actividades suspeitas, permitindo-lhes reagir rapidamente. <\/p>\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"8\">\n<li style=\"list-style-type: none;\">\n<ol start=\"6\">\n<li>\n<h3><span class=\"ez-toc-section\" id=\"Formacao_do_pessoal\"><\/span><strong>  Forma\u00e7\u00e3o do pessoal<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>A forma\u00e7\u00e3o do pessoal respons\u00e1vel pela gest\u00e3o da listagem GMB \u00e9 essencial. \u00c9 necess\u00e1rio que estejam cientes das melhores pr\u00e1ticas, das diretrizes da Google, de como responder a avisos e de como gerir as informa\u00e7\u00f5es de forma eficaz. <\/p>\n<h2><span class=\"ez-toc-section\" id=\"A_minha_opiniao_de_especialista\"><\/span><strong>A minha opini\u00e3o de especialista:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A suspens\u00e3o das listagens do Google My Business \u00e9 uma tend\u00eancia preocupante que pode ter consequ\u00eancias graves para os comerciantes. No entanto, ao compreender as causas destas suspens\u00f5es e ao tomar medidas proactivas para verificar e manter a conformidade das informa\u00e7\u00f5es, as empresas podem antecipar e evitar estes problemas. A chave \u00e9 manter-se vigilante, respeitar as diretrizes da Google e gerir ativamente o registo GMB para garantir uma visibilidade online cont\u00ednua e uma boa reputa\u00e7\u00e3o junto dos clientes. Encontra aqui uma excelente refer\u00eancia para seguir e &#8220;provar&#8221; ao apoio da Google: https: <a href=\"https:\/\/support.google.com\/business\/answer\/7667250?hl=fr\" target=\"_blank\" rel=\"noopener\">\/\/support.google.com\/business\/answer\/7667250?hl=fr<\/a>   <\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Suspende as listagens do Google My Business. Esta situa\u00e7\u00e3o pode ter consequ\u00eancias desastrosas para os comerciantes, mas pode ser antecipada e evitada atrav\u00e9s da verifica\u00e7\u00e3o de determinados dados e da garantia de que a listagem est\u00e1 em conformidade. <\/p>\n","protected":false},"author":1,"featured_media":8706,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_summary":"","_ayudawp_aiss_summary_provider":"","_ayudawp_aiss_summary_hash":"","footnotes":""},"categories":[153,158,140],"tags":[],"class_list":["post-8705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comerciante","category-google-my-business-pt-pt","category-sem-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Google My Business: Como podes evitar que a tua listagem seja suspensa?<\/title>\n<meta name=\"description\" content=\"Suspende as listagens do Google My Business. 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