{"id":8697,"date":"2024-07-31T12:59:43","date_gmt":"2024-07-31T12:59:43","guid":{"rendered":"https:\/\/www.business-ereputation.com\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/"},"modified":"2025-10-22T11:02:12","modified_gmt":"2025-10-22T11:02:12","slug":"nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/","title":{"rendered":"Nova ferramenta para remover cr\u00edticas do perfil da tua empresa no Google"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Tempo de leitura :<\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><div class=\"fusion-text fusion-text-1\"><p><strong>O Google acaba de lan\u00e7ar uma nova ferramenta de gest\u00e3o para eliminar cr\u00edticas (negativas) deixadas na tua listagem do Google My Business. Falo sobre isso no final deste artigo. Esta \u00e9 uma oportunidade para eu listar as solu\u00e7\u00f5es (legais) dispon\u00edveis para remover uma avalia\u00e7\u00e3o do Google.    <\/strong><\/p>\n<p><em>Tem em aten\u00e7\u00e3o Antes de pedir a remo\u00e7\u00e3o de uma avalia\u00e7\u00e3o, <a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7400114\">l\u00ea a pol\u00edtica de avalia\u00e7\u00e3o n\u00e3o oficial do Google<\/a>. E, acima de tudo, l\u00ea as entrelinhas para perceberes a tua margem de manobra&#8230;;-) <\/em><\/p>\n<p>Para te ajudar, traduzi e completei a p\u00e1gina oficial do Google: https: <a href=\"https:\/\/support.google.com\/business\/answer\/4596773?hl=en&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noopener\">\/\/support.google.com\/business\/answer\/4596773?hl=en&amp;co=GENIE.Platform%3DDesktop<\/a><\/p>\n<p>Finalmente, outras t\u00e9cnicas est\u00e3o dispon\u00edveis neste artigo, que deves ler previamente: https: <a href=\"https:\/\/www.business-ereputation.com\/9-methodes-pour-supprimer-des-avis-ou-contenus-negatifs\/\">\/\/www.business-ereputation.com\/9-methodes-pour-supprimer-des-avis-ou-contenus-negatifs\/<\/a><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Resumo e conte\u00fado da p\u00e1gina<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Remover_avisos_do_teu_perfil_empresarial_do_Google\" >Remover avisos do teu perfil empresarial do Google<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Pedir_a_supressao_de_um_anuncio\" >Pedir a supress\u00e3o de um an\u00fancio<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Compreender_quais_os_anuncios_que_devem_ser_comunicados_para_eliminacao\" >Compreender quais os an\u00fancios que devem ser comunicados para elimina\u00e7\u00e3o<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Como_pedir_a_supressao_de_um_aviso\" >Como pedir a supress\u00e3o de um aviso<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Relata_uma_avaliacao_no_Google_Maps\" >Relata uma avalia\u00e7\u00e3o no Google Maps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Comunica_uma_avaliacao_na_pesquisa_do_Google\" >Comunica uma avalia\u00e7\u00e3o na pesquisa do Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Comunicar_um_aviso_na_tua_conta\" >Comunicar um aviso na tua conta<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Comunicar_uma_revisao_na_ferramenta_de_gestao_de_revisoes_A_NOVA_FERRAMENTA_DO_GOOGLE\" >Comunicar uma revis\u00e3o na ferramenta de gest\u00e3o de revis\u00f5es: A NOVA FERRAMENTA DO GOOGLE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Verifica_o_estado_de_um_anuncio_comunicado_na_ferramenta_de_gestao_de_anuncios\" >Verifica o estado de um an\u00fancio comunicado na ferramenta de gest\u00e3o de an\u00fancios<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Envia_um_pedido_de_aconselhamento\" >Envia um pedido de aconselhamento<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#Compreender_os_avisos_eliminados_pela_detecao_de_spam\" >Compreender os avisos eliminados pela dete\u00e7\u00e3o de spam<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/nova-ferramenta-para-remover-criticas-do-perfil-da-tua-empresa-no-google\/#A_minha_opiniao_como_consultor_especializado\" >A minha opini\u00e3o como consultor especializado:<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Remover_avisos_do_teu_perfil_empresarial_do_Google\"><\/span>Remover avisos do teu perfil empresarial do Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Para pedir ao Google que remova ou elimine uma avalia\u00e7\u00e3o inadequada do perfil da tua empresa, comunica a avalia\u00e7\u00e3o. O Google pode remover avalia\u00e7\u00f5es que violem as pol\u00edticas do Google. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pedir_a_supressao_de_um_anuncio\"><\/span>Pedir a supress\u00e3o de um an\u00fancio<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Compreender_quais_os_anuncios_que_devem_ser_comunicados_para_eliminacao\"><\/span>Compreender quais os an\u00fancios que devem ser comunicados para elimina\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Comunica apenas as avalia\u00e7\u00f5es que violam as pol\u00edticas do Google.<\/li>\n<li>N\u00e3o denuncies uma cr\u00edtica s\u00f3 porque n\u00e3o concordas <strong>com ela ou n\u00e3o gostas dela.<\/strong><\/li>\n<li>A Google n\u00e3o interv\u00e9m quando as empresas e os clientes n\u00e3o concordam com os factos.<\/li>\n<li>N\u00e3o existe uma forma fi\u00e1vel de determinar quem tem raz\u00e3o relativamente a uma determinada experi\u00eancia do cliente.<\/li>\n<li><strong>Dica:<\/strong> S\u00ea paciente. A avalia\u00e7\u00e3o de um parecer pode demorar v\u00e1rios dias. <\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Como_pedir_a_supressao_de_um_aviso\"><\/span>Como pedir a supress\u00e3o de um aviso<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Para comunicar um aviso inadequado para remo\u00e7\u00e3o, podes utilizar o Google Maps ou a Pesquisa Google. Os avisos eliminados deixar\u00e3o de aparecer em ambos. <\/p>\n<h4><span class=\"ez-toc-section\" id=\"Relata_uma_avaliacao_no_Google_Maps\"><\/span>Relata uma avalia\u00e7\u00e3o no Google Maps<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol>\n<li>No teu computador, abre o Google Maps.<\/li>\n<li>Encontra o perfil da tua empresa.<\/li>\n<li>Procura o an\u00fancio que pretendes comunicar.<\/li>\n<li>Clica em Mais e depois em Comunicar como inadequado.<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Comunica_uma_avaliacao_na_pesquisa_do_Google\"><\/span>Comunica uma avalia\u00e7\u00e3o na pesquisa do Google<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol>\n<li>No teu computador, vai ao Google.<\/li>\n<li>Encontra o perfil da tua empresa.<\/li>\n<li>Clica em Ler avisos.<\/li>\n<li>Procura o an\u00fancio que pretendes comunicar.<\/li>\n<li>Clica no \u00edcone Info.<\/li>\n<li>Seleciona o tipo de viola\u00e7\u00e3o que pretendes comunicar.<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Comunicar_um_aviso_na_tua_conta\"><\/span>Comunicar um aviso na tua conta<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol>\n<li>No teu computador, inicia sess\u00e3o para gerir o perfil da tua empresa.<\/li>\n<li>Seleciona o aviso que pretendes comunicar.<\/li>\n<li>Para uma \u00fanica empresa :\n<ul>\n<li>Abre o perfil que pretendes gerir.<\/li>\n<li>\u00c0 esquerda, no menu, clica em Avis.<\/li>\n<\/ul>\n<\/li>\n<li>Para v\u00e1rias empresas:\n<ul>\n<li>\u00c0 esquerda, no menu, clica em Avis.<\/li>\n<li>Utiliza o menu pendente para escolher um grupo de localiza\u00e7\u00f5es (esta op\u00e7\u00e3o n\u00e3o est\u00e1 dispon\u00edvel para contas de organiza\u00e7\u00f5es). <\/li>\n<li>No aviso, clica em Mais e depois em Comunicar como inadequado.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Comunicar_uma_revisao_na_ferramenta_de_gestao_de_revisoes_A_NOVA_FERRAMENTA_DO_GOOGLE\"><\/span>Comunicar uma revis\u00e3o na ferramenta de gest\u00e3o de revis\u00f5es: A NOVA FERRAMENTA DO GOOGLE<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/support.google.com\/business\/workflow\/9945796\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/business\/workflow\/9945796<\/a><\/p>\n<ol>\n<li>Acede \u00e0 ferramenta de gest\u00e3o das notifica\u00e7\u00f5es.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Para aceder \u00e0 ferramenta de gest\u00e3o de avisos na pesquisa, clica em Avisos de leitura, depois em Mais e depois em Gerir avisos comunicados.<\/li>\n<\/ul>\n<\/li>\n<li>Verifica se o endere\u00e7o de correio eletr\u00f3nico apresentado \u00e9 o que utilizas para gerir o perfil da tua empresa.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Se estiveres a utilizar outro endere\u00e7o de correio eletr\u00f3nico, clica em Alterar conta.<\/li>\n<\/ul>\n<\/li>\n<li>Clica em Confirmar.<\/li>\n<li>Seleciona a tua empresa e comunica um novo aviso para elimina\u00e7\u00e3o.<\/li>\n<li>Para cada aviso que pretendes comunicar, clica em Comunicar.<\/li>\n<li>No novo separador, seleciona uma categoria para a notifica\u00e7\u00e3o.<\/li>\n<li>Clica em Enviar.<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Verifica_o_estado_de_um_anuncio_comunicado_na_ferramenta_de_gestao_de_anuncios\"><\/span>Verifica o estado de um an\u00fancio comunicado na ferramenta de gest\u00e3o de an\u00fancios<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ol>\n<li>Acede \u00e0 ferramenta de gest\u00e3o das notifica\u00e7\u00f5es.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Para aceder \u00e0 ferramenta de gest\u00e3o de avisos na pesquisa, clica em Avisos de leitura, depois em Mais e depois em Gerir avisos comunicados.<\/li>\n<\/ul>\n<\/li>\n<li>Verifica se o endere\u00e7o de correio eletr\u00f3nico apresentado \u00e9 o que utilizas para gerir o perfil da tua empresa.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Se estiveres a utilizar outro endere\u00e7o de correio eletr\u00f3nico, clica em Alterar conta.<\/li>\n<\/ul>\n<\/li>\n<li>Clica em Confirmar.<\/li>\n<li>Seleciona a tua empresa e, em seguida, verifica o estado de um aviso que mencionei anteriormente e as op\u00e7\u00f5es de chamada.<\/li>\n<li>Os estados poss\u00edveis s\u00e3o :\n<ul>\n<li>Decis\u00e3o pendente: O an\u00fancio est\u00e1 afixado mas ainda n\u00e3o foi verificado.<\/li>\n<li>Aviso verificado &#8211; sem viola\u00e7\u00f5es de pol\u00edtica: O aviso foi verificado e n\u00e3o foram encontradas viola\u00e7\u00f5es de pol\u00edtica.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Podes recorrer desta decis\u00e3o. Descobre como recorrer de uma decis\u00e3o abaixo. <\/li>\n<\/ul>\n<\/li>\n<li>Escalada &#8211; verifica o teu e-mail para obteres actualiza\u00e7\u00f5es: Uma chamada foi escalada e a decis\u00e3o ser\u00e1 enviada para o teu e-mail.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Envia_um_pedido_de_aconselhamento\"><\/span>Envia um pedido de aconselhamento<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Se comunicares um aviso mas o veredito disser que n\u00e3o viola as pol\u00edticas da Google, podes apresentar um recurso. Descobre que tipo de conte\u00fado \u00e9 restrito. <\/p>\n<ol>\n<li>Acede \u00e0 ferramenta de gest\u00e3o das notifica\u00e7\u00f5es.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Para aceder \u00e0 ferramenta de gest\u00e3o de avisos na pesquisa, clica em Avisos de leitura, depois em Mais e depois em Gerir avisos comunicados.<\/li>\n<\/ul>\n<\/li>\n<li>Verifica se o endere\u00e7o de correio eletr\u00f3nico apresentado \u00e9 o que utilizas para gerir o perfil da tua empresa.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Se estiveres a utilizar outro endere\u00e7o de correio eletr\u00f3nico, clica em Alterar conta.<\/li>\n<\/ul>\n<\/li>\n<li>Clica em Confirmar.<\/li>\n<li>Seleciona a tua empresa e, em seguida, verifica o estado de um aviso que mencionei anteriormente e as op\u00e7\u00f5es de chamada.<\/li>\n<li>Na parte inferior da p\u00e1gina, seleciona &#8220;Avisos eleg\u00edveis para recurso&#8221; e, em seguida, os avisos que pretende contestar.\n<ul>\n<li><strong>Sugest\u00e3o:<\/strong> Podes selecionar at\u00e9 10 notifica\u00e7\u00f5es.<\/li>\n<\/ul>\n<\/li>\n<li>Clica em Continuar e depois em Submeter um convite.<\/li>\n<li>No novo separador, preenche o formul\u00e1rio e envia-o.<\/li>\n<li>Receber\u00e1s um e-mail com o veredito do teu recurso.\n<ul>\n<li>Se considerares que o aviso viola a nossa pol\u00edtica, ser\u00e1 eliminado.<\/li>\n<li>Caso contr\u00e1rio, o aviso permanecer\u00e1 em linha e o seu estado continuar\u00e1 a ser &#8220;Escalonado &#8211; consulta o teu correio eletr\u00f3nico para obteres actualiza\u00e7\u00f5es&#8221; na ferramenta de gest\u00e3o de avisos.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Compreender_os_avisos_eliminados_pela_detecao_de_spam\"><\/span>Compreender os avisos eliminados pela dete\u00e7\u00e3o de spam<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>O Google utiliza medidas autom\u00e1ticas de dete\u00e7\u00e3o de spam para remover cr\u00edticas que possam ser spam. Estas medidas foram concebidas para melhorar a experi\u00eancia do utilizador no Google e apresentar cr\u00edticas genu\u00ednas, relevantes e \u00fateis. Algumas cr\u00edticas leg\u00edtimas podem ser removidas inadvertidamente.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"A_minha_opiniao_como_consultor_especializado\"><\/span>A minha opini\u00e3o como consultor especializado:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Nunca d\u00eas respostas impulsivas, analisa o caso antes de responder<\/li>\n<li>Se o aviso n\u00e3o contiver sem\u00e2nticas ou orienta\u00e7\u00f5es proibidas pela Google, ter\u00e1s dificuldade em fazer valer os teus direitos.<\/li>\n<li>Considera-se aceite um pr\u00e9-aviso superior a 3 meses<\/li>\n<li>Demonstra um procedimento jur\u00eddico completo: oficial de justi\u00e7a em linha + queixa apresentada e mencionada em resposta ao aviso<\/li>\n<li>Analisa o autor da revis\u00e3o: uma revis\u00e3o submetida sob speudo sem qualquer hist\u00f3rico ser\u00e1 mais f\u00e1cil de ignorar.<\/li>\n<\/ul>\n<p>Continua num impasse? Contacta-me para uma consulta em v\u00eddeo de 30 minutos (mediante pagamento). <\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>O Google acaba de lan\u00e7ar uma nova ferramenta de gest\u00e3o para eliminar cr\u00edticas (negativas) deixadas na tua listagem do Google My Business. Falo sobre isso no final deste artigo. Esta \u00e9 uma oportunidade para eu listar as solu\u00e7\u00f5es (legais) dispon\u00edveis para remover uma avalia\u00e7\u00e3o do Google.    <\/p>\n","protected":false},"author":1,"featured_media":8700,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"footnotes":""},"categories":[153,158,159,140],"tags":[],"class_list":["post-8697","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comerciante","category-google-my-business-pt-pt","category-profissao","category-sem-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nova ferramenta para remover coment\u00e1rios do Google do teu perfil GMB<\/title>\n<meta name=\"description\" content=\"O Google acaba de lan\u00e7ar uma nova ferramenta de gest\u00e3o para eliminar cr\u00edticas (negativas) deixadas na tua listagem do Google My Business. 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