{"id":8361,"date":"2025-02-10T16:05:07","date_gmt":"2025-02-10T16:05:07","guid":{"rendered":"https:\/\/www.business-ereputation.com\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/"},"modified":"2025-10-22T10:53:33","modified_gmt":"2025-10-22T10:53:33","slug":"bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/","title":{"rendered":"Bug do Google: as opini\u00f5es dos clientes est\u00e3o a desaparecer h\u00e1 v\u00e1rios dias &#8211; o que podes fazer?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Tempo de leitura :<\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><div class=\"fusion-text fusion-text-1\"><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Resumo e conte\u00fado da p\u00e1gina<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#EDITAR_Uma_correcao_do_Google_esta_a_ser_implementada_desde_a_noite_de_1102_https_wwwseroundtablecomgoogle-review-count-bug-now-being-fixed-38894html\" >EDITAR: Uma corre\u00e7\u00e3o do Google est\u00e1 a ser implementada desde a noite de 11\/02: https: \/\/www.seroundtable.com\/google-review-count-bug-now-being-fixed-38894.html<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#Porque_e_que_as_avaliacoes_do_Google_estao_a_desaparecer_neste_momento\" >Porque \u00e9 que as avalia\u00e7\u00f5es do Google est\u00e3o a desaparecer neste momento?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#O_Google_confirmou_o_problema\" >O Google confirmou o problema?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#Como_e_que_comunico_ao_Google_as_criticas_em_falta\" >Como \u00e9 que comunico ao Google as cr\u00edticas em falta?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#Outras_solucoes_para_recuperar_os_teus_avisos\" >Outras solu\u00e7\u00f5es para recuperar os teus avisos<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#%F0%9F%94%8E_1_Verifica_se_as_tuas_criticas_ainda_estao_indexadas_pelo_Google\" >\ud83d\udd0e 1. Verifica se as tuas cr\u00edticas ainda est\u00e3o indexadas pelo Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#%F0%9F%93%A9_2_Pede_aos_teus_clientes_para_republicarem_as_suas_criticas\" >\ud83d\udce9 2. Pede aos teus clientes para republicarem as suas cr\u00edticas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#%F0%9F%9B%A0_3_Verifica_se_o_teu_ficheiro_foi_modificado_recentemente\" >\ud83d\udee0 3. Verifica se o teu ficheiro foi modificado recentemente<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#Quais_sao_as_implicacoes_para_a_tua_empresa\" >Quais s\u00e3o as implica\u00e7\u00f5es para a tua empresa?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/bug-do-google-as-opinioes-dos-clientes-estao-a-desaparecer-ha-varios-dias-o-que-podes-fazer\/#O_que_e_que_podemos_esperar_nos_proximos_dias\" >O que \u00e9 que podemos esperar nos pr\u00f3ximos dias?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"EDITAR_Uma_correcao_do_Google_esta_a_ser_implementada_desde_a_noite_de_1102_https_wwwseroundtablecomgoogle-review-count-bug-now-being-fixed-38894html\"><\/span><span style=\"color: #ff0000;\">EDITAR: Uma corre\u00e7\u00e3o do Google est\u00e1 a ser implementada desde a noite de 11\/02: https: <a href=\"https:\/\/www.seroundtable.com\/google-review-count-bug-now-being-fixed-38894.html\" target=\"_blank\" rel=\"noopener\">\/\/www.seroundtable.com\/google-review-count-bug-now-being-fixed-38894.html<\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>H\u00e1 v\u00e1rios dias que um erro tem vindo a afetar os registos do Google Business Profile, fazendo com que as opini\u00f5es dos clientes desapare\u00e7am subitamente. Muitas empresas ficaram sem coment\u00e1rios, o que pode afetar a sua visibilidade e credibilidade online. Se fores afetado, eis um guia para compreenderes a situa\u00e7\u00e3o e tentares recuperar as tuas cr\u00edticas.  <\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Porque_e_que_as_avaliacoes_do_Google_estao_a_desaparecer_neste_momento\"><\/span>Porque \u00e9 que as avalia\u00e7\u00f5es do Google est\u00e3o a desaparecer neste momento?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nos \u00faltimos <strong>quatro dias<\/strong>, um <strong>erro tem afetado o Google Business Profile<\/strong>, eliminando ou ocultando determinadas avalia\u00e7\u00f5es. O problema parece estar a afetar empresas de v\u00e1rios sectores, independentemente da sua dimens\u00e3o ou localiza\u00e7\u00e3o. Existem v\u00e1rias causas poss\u00edveis:  <\/p>\n<ul>\n<li><strong>Erro t\u00e9cnico da Google<\/strong>: este tipo de problema n\u00e3o \u00e9 in\u00e9dito. A Google actualiza regularmente os seus sistemas e algoritmos, o que pode, por vezes, dar origem a avarias tempor\u00e1rias. <\/li>\n<li><strong>Filtros autom\u00e1ticos melhorados<\/strong>: determinadas avalia\u00e7\u00f5es s\u00e3o removidas se forem consideradas suspeitas pelo Google (por exemplo, avalia\u00e7\u00f5es falsas, spam, conte\u00fado inadequado).<\/li>\n<li><strong>Atualiza\u00e7\u00e3o de perfis de empresas<\/strong>: Se modificaste recentemente o teu perfil (nome, endere\u00e7o, categoria), alguns avisos podem desaparecer temporariamente.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"O_Google_confirmou_o_problema\"><\/span>O Google confirmou o problema?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>De momento, <strong>a Google ainda n\u00e3o comunicou oficialmente sobre este bug<\/strong>, mas v\u00e1rios especialistas em SEO e gestores de listagens da Google est\u00e3o a relatar um aumento no desaparecimento de avalia\u00e7\u00f5es em v\u00e1rios f\u00f3runs e grupos profissionais. \u00c9 prov\u00e1vel que a empresa esteja a trabalhar numa corre\u00e7\u00e3o. <\/p>\n<p>Entretanto, eis o que podes fazer para tentar recuperar as tuas cr\u00edticas e limitar o impacto na tua reputa\u00e7\u00e3o eletr\u00f3nica.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_e_que_comunico_ao_Google_as_criticas_em_falta\"><\/span>Como \u00e9 que comunico ao Google as cr\u00edticas em falta?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Se tiveres perdido notifica\u00e7\u00f5es devido a este erro, podes contactar o suporte do Google Business Profile seguindo estes passos:<\/p>\n<ol>\n<li>Vai ao <strong>Centro de Ajuda do Google<\/strong>:<br \/>\n\ud83d\udc49 <a href=\"https:\/\/support.google.com\/business?fl=1#contact=1&amp;topic=4596754\" target=\"_blank\" rel=\"noopener\">Link de suporte do Google Business Profile<\/a><\/li>\n<li><strong>Selecionar a tua empresa<\/strong>:<br \/>\nInicia sess\u00e3o com a Conta Google associada \u00e0 tua listagem e seleciona a empresa para a qual pretendes trabalhar.<\/li>\n<li><strong>Descreve o teu problema<\/strong>:<br \/>\nEscreve &#8220;As avalia\u00e7\u00f5es do Google desapareceram ap\u00f3s um erro&#8221; e seleciona &#8220;Avalia\u00e7\u00f5es em falta&#8221;.<\/li>\n<li>Preenche <strong>o formul\u00e1rio de contacto<\/strong>:<br \/>\nIndicar :<\/p>\n<ul>\n<li>O n\u00famero aproximado de an\u00fancios perdidos.<\/li>\n<li>O per\u00edodo durante o qual desapareceram.<\/li>\n<li>Se poss\u00edvel, indica os nomes dos clientes que deixaram essas cr\u00edticas.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Pedir uma verifica\u00e7\u00e3o manual<\/strong>:<br \/>\nExplica que perdeste v\u00e1rias avalia\u00e7\u00f5es sem motivo aparente e pede ao Google para verificar a tua listagem.<\/li>\n<li>Acompanha <strong>regularmente<\/strong>:<br \/>\nAcompanha o Google de <strong>2<\/strong> em <strong>2 dias<\/strong> at\u00e9 obteres uma resposta clara.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Outras_solucoes_para_recuperar_os_teus_avisos\"><\/span>Outras solu\u00e7\u00f5es para recuperar os teus avisos<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Enquanto esperamos que a Google resolva o problema, aqui est\u00e3o mais algumas coisas que podes fazer:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%F0%9F%94%8E_1_Verifica_se_as_tuas_criticas_ainda_estao_indexadas_pelo_Google\"><\/span>\ud83d\udd0e <strong>1. Verifica se as tuas cr\u00edticas ainda est\u00e3o indexadas pelo Google<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Escreve no Google :<br \/>\n<code>\"Nom de votre entreprise\" site:google.com\/maps\/reviews<\/code><br \/>\nSe os teus avisos ainda aparecerem, isso significa que est\u00e3o simplesmente invis\u00edveis mas n\u00e3o foram apagados.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%F0%9F%93%A9_2_Pede_aos_teus_clientes_para_republicarem_as_suas_criticas\"><\/span>\ud83d\udce9 <strong>2. Pede aos teus clientes para republicarem as suas cr\u00edticas<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Se algumas cr\u00edticas desapareceram, contacta os teus clientes fi\u00e9is e pede-lhes que voltem a publicar os seus testemunhos.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%F0%9F%9B%A0_3_Verifica_se_o_teu_ficheiro_foi_modificado_recentemente\"><\/span>\ud83d\udee0 <strong>3. Verifica se o teu ficheiro foi modificado recentemente<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Uma mudan\u00e7a de nome, endere\u00e7o ou categoria pode ocultar temporariamente os avisos.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Quais_sao_as_implicacoes_para_a_tua_empresa\"><\/span>Quais s\u00e3o as implica\u00e7\u00f5es para a tua empresa?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A <strong>falta de avalia\u00e7\u00f5es recentes<\/strong> pode afetar o teu <strong>SEO local<\/strong> e <strong>a confian\u00e7a dos clientes<\/strong>. O Google geralmente destaca empresas com avalia\u00e7\u00f5es recentes e positivas, portanto, uma perda repentina de avalia\u00e7\u00f5es pode: \u2705 Reduzir a tua visibilidade nos resultados de pesquisa<br \/>\n\u2705 Diminuir a tua taxa de convers\u00e3o (menos prova social)<br \/>\n\u2705 Afetar a tua reputa\u00e7\u00e3o e credibilidade <\/p>\n<h2><span class=\"ez-toc-section\" id=\"O_que_e_que_podemos_esperar_nos_proximos_dias\"><\/span>O que \u00e9 que podemos esperar nos pr\u00f3ximos dias?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Espera-se que a Google comunique brevemente sobre o erro.<br \/>\n\u00c9 prov\u00e1vel que haja uma corre\u00e7\u00e3o e que os avisos voltem a aparecer automaticamente.<br \/>\nContinua a monitorizar o teu registo e a incentivar novas revis\u00f5es.<\/p>\n<p>Se fores afetado por este erro, n\u00e3o entres <strong>em p\u00e2nico<\/strong>. O Google j\u00e1 se deparou com este tipo de problema antes e, na maioria dos casos, as notifica\u00e7\u00f5es acabam por voltar. Entretanto, segue os passos acima para maximizares as tuas hip\u00f3teses de recupera\u00e7\u00e3o.  <\/p>\n<p>Reparaste que as cr\u00edticas no teu Google Business Profile desapareceram? Partilha a tua experi\u00eancia nos coment\u00e1rios! \ud83d\ude80<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>H\u00e1 v\u00e1rios dias que um erro tem vindo a afetar os registos do Google Business Profile, fazendo com que as opini\u00f5es dos clientes desapare\u00e7am subitamente. Muitas empresas ficaram sem coment\u00e1rios, o que pode afetar a sua visibilidade e credibilidade online. Se fores afetado, eis um guia para compreenderes a situa\u00e7\u00e3o e tentares recuperar as tuas cr\u00edticas.  <\/p>\n","protected":false},"author":1,"featured_media":8363,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_summary":"","_ayudawp_aiss_summary_provider":"","_ayudawp_aiss_summary_hash":"","footnotes":""},"categories":[153,156,158,154],"tags":[],"class_list":["post-8361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comerciante","category-especialista-em-seo","category-google-my-business-pt-pt","category-reputacao-online"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bug do Google: as opini\u00f5es dos clientes desaparecem - o que podes fazer?<\/title>\n<meta name=\"description\" content=\"H\u00e1 v\u00e1rios dias que um erro tem vindo a afetar os registos do Google Business Profile, fazendo com que as opini\u00f5es dos clientes desapare\u00e7am subitamente. Muitas empresas ficaram sem coment\u00e1rios, o que pode afetar a sua visibilidade e credibilidade online. 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