{"id":12254,"date":"2023-04-20T15:03:44","date_gmt":"2023-04-20T15:03:44","guid":{"rendered":"https:\/\/www.business-ereputation.com\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/"},"modified":"2026-01-12T11:03:54","modified_gmt":"2026-01-12T11:03:54","slug":"como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/","title":{"rendered":"Como \u00e9 que lidas com as m\u00e1s classifica\u00e7\u00f5es do Google Business Profile como um profissional?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>Quando tens um neg\u00f3cio ou loja local, as cr\u00edticas dos clientes podem ter um enorme impacto no teu sucesso. As avalia\u00e7\u00f5es dos clientes podem ajudar a atrair novos clientes, mas tamb\u00e9m podem afastar potenciais clientes se as avalia\u00e7\u00f5es forem maioritariamente negativas. \u00c9 por isso que \u00e9 importante saberes como lidar com as m\u00e1s cr\u00edticas do Google de uma forma profissional. Neste artigo, vamos dar-te algumas dicas sobre como lidar com as m\u00e1s cr\u00edticas do Google My Business como um profissional.   <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Resumo e conte\u00fado da p\u00e1gina<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Compreender_a_importancia_das_opinioes_dos_clientes\" >Compreender a import\u00e2ncia das opini\u00f5es dos clientes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Porque_e_que_as_opinioes_dos_clientes_sao_importantes\" >Porque \u00e9 que as opini\u00f5es dos clientes s\u00e3o importantes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Como_as_opinioes_dos_clientes_podem_ajudar_a_tua_empresa\" >Como as opini\u00f5es dos clientes podem ajudar a tua empresa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#A_importancia_das_avaliacoes_do_Google\" >A import\u00e2ncia das avalia\u00e7\u00f5es do Google<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Como_lidar_com_as_mas_criticas_do_Google\" >Como lidar com as m\u00e1s cr\u00edticas do Google<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Verifica_os_factos\" >Verifica os factos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Responde_rapidamente\" >Responde rapidamente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Mantem_a_tua_resposta_profissional\" >Mant\u00e9m a tua resposta profissional<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Mostra_que_te_preocupas_com_a_satisfacao_do_cliente\" >Mostra que te preocupas com a satisfa\u00e7\u00e3o do cliente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Oferece_uma_solucao_ou_compensacao\" >Oferece uma solu\u00e7\u00e3o ou compensa\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Tem_cuidado_com_as_criticas_falsas\" >Tem cuidado com as cr\u00edticas falsas<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Como_evitar_mas_criticas_do_Google\" >Como evitar m\u00e1s cr\u00edticas do Google<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Oferece_um_excelente_servico_ao_cliente\" >Oferece um excelente servi\u00e7o ao cliente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Informa_os_clientes_sobre_como_deixar_uma_avaliacao_do_Google\" >Informa os clientes sobre como deixar uma avalia\u00e7\u00e3o do Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Acompanha_os_clientes_para_saber_se_estao_satisfeitos\" >Acompanha os clientes para saber se est\u00e3o satisfeitos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Completa_todas_as_avaliacoes\" >Completa todas as avalia\u00e7\u00f5es<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Como_beneficiar_das_avaliacoes_do_Google\" >Como beneficiar das avalia\u00e7\u00f5es do Google<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Utiliza_as_avaliacoes_para_melhorar_o_teu_negocio\" >Utiliza as avalia\u00e7\u00f5es para melhorar o teu neg\u00f3cio<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Destaca_as_criticas_positivas\" >Destaca as cr\u00edticas positivas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Partilha_criticas_positivas_nas_redes_sociais_e_no_teu_sitio_Web\" >Partilha cr\u00edticas positivas nas redes sociais e no teu s\u00edtio Web<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Incentiva_os_clientes_a_deixarem_comentarios\" >Incentiva os clientes a deixarem coment\u00e1rios<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#Conclusao\" >Conclus\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.business-ereputation.com\/pt-pt\/como-e-que-lidas-com-as-mas-classificacoes-do-google-business-profile-como-um-profissional\/#FAQ\" >FAQ<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Compreender_a_importancia_das_opinioes_dos_clientes\"><\/span>Compreender a import\u00e2ncia das opini\u00f5es dos clientes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Porque_e_que_as_opinioes_dos_clientes_sao_importantes\"><\/span>Porque \u00e9 que as opini\u00f5es dos clientes s\u00e3o importantes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As opini\u00f5es dos clientes s\u00e3o importantes por v\u00e1rias raz\u00f5es. Em primeiro lugar, ajudam a estabelecer a credibilidade da tua empresa. Quando os potenciais clientes v\u00eaem cr\u00edticas positivas, \u00e9 mais prov\u00e1vel que comprem a ti. Por outro lado, se as cr\u00edticas forem predominantemente negativas, isso pode ter um impacto negativo na tua empresa.   <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Como_as_opinioes_dos_clientes_podem_ajudar_a_tua_empresa\"><\/span>Como as opini\u00f5es dos clientes podem ajudar a tua empresa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As avalia\u00e7\u00f5es dos clientes podem ajudar a tua empresa de v\u00e1rias formas. Podem ajudar-te a identificar os pontos fortes e fracos da tua empresa, bem como as \u00e1reas a melhorar. As cr\u00edticas positivas tamb\u00e9m podem ajudar a criar confian\u00e7a e lealdade junto dos clientes actuais, ao mesmo tempo que atraem novos clientes.  <\/p>\n<h3><span class=\"ez-toc-section\" id=\"A_importancia_das_avaliacoes_do_Google\"><\/span>A import\u00e2ncia das avalia\u00e7\u00f5es do Google<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As avalia\u00e7\u00f5es do Google s\u00e3o particularmente importantes para a tua empresa, uma vez que aparecem no topo dos resultados de pesquisa do Google. Isto significa que as avalia\u00e7\u00f5es do Google s\u00e3o frequentemente a primeira coisa que os clientes v\u00eaem quando procuram informa\u00e7\u00f5es sobre a tua empresa online. As avalia\u00e7\u00f5es do Google tamb\u00e9m t\u00eam um impacto na forma como a tua empresa \u00e9 listada nos resultados de pesquisa, o que pode influenciar a visibilidade da tua empresa online.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_lidar_com_as_mas_criticas_do_Google\"><\/span>Como lidar com as m\u00e1s cr\u00edticas do Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Verifica_os_factos\"><\/span>Verifica os factos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quando recebes uma cr\u00edtica negativa do Google, \u00e9 importante verificar os factos antes de responder. Certifica-te de que o cliente n\u00e3o se enganou na listagem e, sim, isto acontece muitas vezes. Certifica-te tamb\u00e9m de que compreendes o que aconteceu e por que raz\u00e3o o cliente est\u00e1 insatisfeito. Se n\u00e3o souberes exatamente o que aconteceu, pede mais informa\u00e7\u00f5es ao cliente.   <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Responde_rapidamente\"><\/span>Responde rapidamente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u00c9 importante responder rapidamente \u00e0s m\u00e1s cr\u00edticas do Google, de prefer\u00eancia no prazo de 24 a 48 horas ap\u00f3s a sua publica\u00e7\u00e3o. Isto mostra que te preocupas com a satisfa\u00e7\u00e3o dos teus clientes e que levas as suas preocupa\u00e7\u00f5es a s\u00e9rio. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mantem_a_tua_resposta_profissional\"><\/span>Mant\u00e9m a tua resposta profissional<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quando responderes a uma m\u00e1 avalia\u00e7\u00e3o do Google, mant\u00e9m a tua resposta profissional e cort\u00eas. Evita defender-te ou culpar o cliente. Em vez disso, oferece uma resposta atenciosa e emp\u00e1tica que mostre que compreendes as preocupa\u00e7\u00f5es do cliente.  <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mostra_que_te_preocupas_com_a_satisfacao_do_cliente\"><\/span>Mostra que te preocupas com a satisfa\u00e7\u00e3o do cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Na tua resposta, mostra que te preocupas com a satisfa\u00e7\u00e3o dos teus clientes. Apresenta um pedido de desculpas, se necess\u00e1rio, e certifica-te de que o cliente sabe que levas as suas preocupa\u00e7\u00f5es a s\u00e9rio. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Oferece_uma_solucao_ou_compensacao\"><\/span>Oferece uma solu\u00e7\u00e3o ou compensa\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Se poss\u00edvel, oferece uma solu\u00e7\u00e3o ou uma compensa\u00e7\u00e3o para resolver o problema do cliente. Isto pode ajudar a restaurar a confian\u00e7a do cliente na tua empresa e mostrar que est\u00e1s preparado para fazer o que for preciso para resolver os problemas. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tem_cuidado_com_as_criticas_falsas\"><\/span>Tem cuidado com as cr\u00edticas falsas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u00c9 importante que tenhas cuidado com as cr\u00edticas falsas no Google. Se achas que uma avalia\u00e7\u00e3o \u00e9 falsa ou fraudulenta, denuncia-a ao Google. Tamb\u00e9m podes pedir aos teus clientes satisfeitos que deixem uma avalia\u00e7\u00e3o para contrariar as avalia\u00e7\u00f5es falsas.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_evitar_mas_criticas_do_Google\"><\/span>Como evitar m\u00e1s cr\u00edticas do Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Oferece_um_excelente_servico_ao_cliente\"><\/span>Oferece um excelente servi\u00e7o ao cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Prestar um excelente servi\u00e7o ao cliente \u00e9 a melhor forma de evitar m\u00e1s cr\u00edticas do Google. Certifica-te de que os teus funcion\u00e1rios t\u00eam forma\u00e7\u00e3o para prestar um servi\u00e7o ao cliente excecional e que os teus clientes est\u00e3o satisfeitos com a experi\u00eancia que tiveram com a tua empresa. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Informa_os_clientes_sobre_como_deixar_uma_avaliacao_do_Google\"><\/span>Informa os clientes sobre como deixar uma avalia\u00e7\u00e3o do Google<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Informa os teus clientes sobre como deixar uma avalia\u00e7\u00e3o do Google, enviando-lhes um e-mail ap\u00f3s a compra ou apresentando instru\u00e7\u00f5es na tua empresa. Quanto mais coment\u00e1rios os teus clientes deixarem, maior ser\u00e1 a probabilidade de os coment\u00e1rios serem positivos. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Acompanha_os_clientes_para_saber_se_estao_satisfeitos\"><\/span>Acompanha os clientes para saber se est\u00e3o satisfeitos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Acompanha regularmente os clientes para saber se est\u00e3o satisfeitos com a experi\u00eancia que tiveram com a tua empresa. Desta forma, poder\u00e1s resolver eventuais problemas antes que estes se transformem em cr\u00edticas negativas no Google. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Completa_todas_as_avaliacoes\"><\/span>Completa todas as avalia\u00e7\u00f5es<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Responde a todas as cr\u00edticas, sejam elas positivas ou negativas. Isto mostra que te preocupas com a satisfa\u00e7\u00e3o dos teus clientes e que levas as suas preocupa\u00e7\u00f5es a s\u00e9rio. <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_beneficiar_das_avaliacoes_do_Google\"><\/span>Como beneficiar das avalia\u00e7\u00f5es do Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Utiliza_as_avaliacoes_para_melhorar_o_teu_negocio\"><\/span>Utiliza as avalia\u00e7\u00f5es para melhorar o teu neg\u00f3cio<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Utiliza as opini\u00f5es dos clientes para identificar \u00e1reas que podem ser melhoradas na tua empresa. Se v\u00e1rios clientes se queixam do mesmo problema, isso pode ser um sinal de que tens de tomar medidas para o resolver. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Destaca_as_criticas_positivas\"><\/span>Destaca as cr\u00edticas positivas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Destaca as cr\u00edticas positivas no teu s\u00edtio Web e nas redes sociais. Isto pode ajudar a criar confian\u00e7a e lealdade com os clientes existentes, ao mesmo tempo que atrai novos clientes. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Partilha_criticas_positivas_nas_redes_sociais_e_no_teu_sitio_Web\"><\/span>Partilha cr\u00edticas positivas nas redes sociais e no teu s\u00edtio Web<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Partilha cr\u00edticas positivas nas redes sociais e no teu s\u00edtio Web para mostrar aos potenciais clientes que outros clientes est\u00e3o satisfeitos com a experi\u00eancia que tiveram com a tua empresa.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Incentiva_os_clientes_a_deixarem_comentarios\"><\/span>Incentiva os clientes a deixarem coment\u00e1rios<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Incentiva os clientes a deixarem coment\u00e1rios, enviando-lhes um e-mail ap\u00f3s a compra ou afixando instru\u00e7\u00f5es na sua empresa. Quanto mais coment\u00e1rios os teus clientes deixarem, maior ser\u00e1 a probabilidade de serem positivos. <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusao\"><\/span>Conclus\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Em conclus\u00e3o, as m\u00e1s cr\u00edticas do Google podem ter um impacto negativo na tua empresa, mas existem truques para as gerir como um profissional. Ao verificar os factos, responder de forma r\u00e1pida e profissional, mostrar que te preocupas com a satisfa\u00e7\u00e3o do cliente, oferecer uma solu\u00e7\u00e3o ou compensa\u00e7\u00e3o e prevenir as m\u00e1s cr\u00edticas, podes gerir as cr\u00edticas dos clientes com sucesso. N\u00e3o te esque\u00e7as de utilizar as cr\u00edticas positivas para criar confian\u00e7a e lealdade junto dos clientes existentes, ao mesmo tempo que atrai novos clientes.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"FAQ\"><\/span>FAQ<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>O que podes fazer se uma m\u00e1 avalia\u00e7\u00e3o for incorrecta?<br \/>\nSe uma m\u00e1 avalia\u00e7\u00e3o for incorrecta, podes responder explicando os factos e oferecendo uma solu\u00e7\u00e3o ou uma compensa\u00e7\u00e3o, se necess\u00e1rio.<\/li>\n<li>Como \u00e9 que respondes a uma avalia\u00e7\u00e3o negativa?<br \/>\nResponde r\u00e1pida e profissionalmente, mostrando que te preocupas com a satisfa\u00e7\u00e3o dos teus clientes. Oferece uma solu\u00e7\u00e3o ou uma compensa\u00e7\u00e3o, se poss\u00edvel. <\/li>\n<li>Como posso evitar cr\u00edticas falsas?<br \/>\nTem cuidado com as cr\u00edticas falsas e denuncia-as ao Google, se necess\u00e1rio. Pede aos teus clientes satisfeitos que deixem uma classifica\u00e7\u00e3o para contrariar as cr\u00edticas falsas. <\/li>\n<li>Como \u00e9 que pedes aos clientes satisfeitos para deixarem uma avalia\u00e7\u00e3o no Google?<br \/>\nEnvia-lhes um e-mail ap\u00f3s a compra ou afixa instru\u00e7\u00f5es na tua empresa.<\/li>\n<li>Quanto tempo demora a responder a uma avalia\u00e7\u00e3o?<br \/>\n\u00c9 prefer\u00edvel responder no prazo de 24 a 48 horas ap\u00f3s a publica\u00e7\u00e3o da cr\u00edtica para mostrar que te preocupas com a satisfa\u00e7\u00e3o dos teus clientes e que levas as suas preocupa\u00e7\u00f5es a s\u00e9rio.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9 importante saberes como lidar com as m\u00e1s cr\u00edticas do Google de forma profissional. Neste artigo, vamos dar-te algumas dicas sobre como lidar com as m\u00e1s cr\u00edticas do Google My Business como um profissional. <\/p>\n","protected":false},"author":1,"featured_media":12255,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_summary":"","_ayudawp_aiss_summary_provider":"","_ayudawp_aiss_summary_hash":"","footnotes":""},"categories":[158,140],"tags":[],"class_list":["post-12254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-google-my-business-pt-pt","category-sem-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Como \u00e9 que respondo a uma cr\u00edtica negativa no Google?<\/title>\n<meta name=\"description\" content=\"\u00c9 importante saberes como lidar com as m\u00e1s 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