{"id":8669,"date":"2024-05-29T06:44:03","date_gmt":"2024-05-29T06:44:03","guid":{"rendered":"https:\/\/www.business-ereputation.com\/google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber\/"},"modified":"2025-10-22T11:02:07","modified_gmt":"2025-10-22T11:02:07","slug":"google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/es\/google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber\/","title":{"rendered":"Google abandona las funciones de chat e historial de llamadas en los listados de empresas: lo que minoristas y VSE deben saber"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>Es posible que hayas recibido una alerta por correo electr\u00f3nico (si eres usuario de un perfil de empresa), Google, ha anunciado la eliminaci\u00f3n de las funcionalidades de chat e historial de llamadas de los listados de empresas a partir del 31 de julio de 2024. Esta noticia, aunque decepcionante para algunos comerciantes y peque\u00f1as empresas, forma parte de una estrategia de mejora continua de las herramientas que ofrece Google. He aqu\u00ed un resumen de los pr\u00f3ximos cambios y de los pasos que debes dar para prepararte.  <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Resumen y contenido de la p\u00e1gina<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/es\/google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber\/#Fechas_clave_para_recordar\" >Fechas clave para recordar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/es\/google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber\/#Impacto_para_minoristas_y_VSE_PYME_y_Grupos\" >Impacto para minoristas y VSE, PYME y Grupos<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/es\/google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber\/#Novedades\" >Novedades<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/es\/google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber\/#Lo_que_queda\" >Lo que queda<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/es\/google-abandona-las-funciones-de-chat-e-historial-de-llamadas-en-los-listados-de-empresas-lo-que-minoristas-y-vse-deben-saber\/#%C2%BFY_ahora_que\" >\u00bfY ahora qu\u00e9?<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Fechas_clave_para_recordar\"><\/span>Fechas clave para recordar<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>15 de julio de 2024<\/strong>: Los clientes ya no podr\u00e1n iniciar nuevas conversaciones de chat con tu establecimiento desde Google. Las conversaciones en curso se cerrar\u00e1n progresivamente, con notificaci\u00f3n a los clientes afectados. <\/li>\n<li><strong>31 de julio de 2024<\/strong>: La funcionalidad de chat se eliminar\u00e1 por completo de todos los listados de empresas de Google. Adem\u00e1s, ya no se podr\u00e1 acceder al historial de llamadas. Los clientes podr\u00e1n seguir poni\u00e9ndose en contacto contigo a trav\u00e9s de la B\u00fasqueda de Google y Google Maps.  <\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Impacto_para_minoristas_y_VSE_PYME_y_Grupos\"><\/span>Impacto para minoristas y VSE, PYME y Grupos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Novedades\"><\/span>Novedades<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Las nuevas conversaciones de chat cesar\u00e1n el 15 de julio de 2024.<\/li>\n<li>Eliminaci\u00f3n completa de la funci\u00f3n de chat y del historial de llamadas el 31 de julio de 2024.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Lo_que_queda\"><\/span>Lo que queda<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Los clientes siempre pueden encontrar y contactar con tu establecimiento a trav\u00e9s de Google Search y Maps.<\/li>\n<li>Los enlaces a tu sitio web, la descripci\u00f3n de tu establecimiento, las fotos y otros contenidos compartidos en tu anuncio seguir\u00e1n estando disponibles.<\/li>\n<li>Seguir\u00e1s recibiendo llamadas de tu registro escolar (bot\u00f3n Llamar).<\/li>\n<li>Supervisi\u00f3n de las m\u00e9tricas de compromiso, como el tr\u00e1fico web y las solicitudes de ruta.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"%C2%BFY_ahora_que\"><\/span>\u00bfY ahora qu\u00e9?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><strong>Descarga el historial<\/strong>: Utiliza Google Takeout para descargar tus conversaciones anteriores y el historial de llamadas antes de la fecha l\u00edmite.<\/li>\n<li><strong>Redirige a los clientes<\/strong>: Informa a tus clientes actuales de los otros medios de comunicaci\u00f3n disponibles, como el correo electr\u00f3nico o aplicaciones de mensajer\u00eda alternativas.<\/li>\n<li><strong>Mant\u00e9n el compromiso<\/strong>: Sigue actualizando tu ficha de empresa con informaci\u00f3n, fotos y descripciones relevantes para mantener una presencia online s\u00f3lida.<\/li>\n<\/ol>\n<p>Todav\u00eda hay muchas preguntas sin respuesta: por ejemplo, <a href=\"https:\/\/www.business-ereputation.com\/la-difference-entre-les-faq-et-les-questions-reponses-dans-google-my-business\/\">las preguntas frecuentes autom\u00e1ticas estaban vinculadas al chat<\/a>: \u00bfseguir\u00e1 existiendo esta funci\u00f3n?<\/p>\n<p>Si te adaptas a estos cambios, podr\u00e1s seguir utilizando las herramientas de Google para gestionar tu empresa con eficacia y mantenerte en contacto con tus clientes.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Es posible que hayas recibido una alerta por correo electr\u00f3nico (si eres usuario de un perfil de empresa), Google ha anunciado que eliminar\u00e1 las funcionalidades de chat e historial de llamadas de los perfiles de sitio a partir del 31 de julio de 2024.<\/p>\n","protected":false},"author":1,"featured_media":8671,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"footnotes":""},"categories":[167,139],"tags":[],"class_list":["post-8669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-google-my-business-es","category-sin-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Google detiene el chat y el historial de llamadas en GMB<\/title>\n<meta name=\"description\" content=\"Averigua c\u00f3mo afectar\u00e1 a minoristas y VSE la eliminaci\u00f3n de las funciones de chat e historial de llamadas de las tarjetas de visita de Google a partir del 31 de julio de 2024, y qu\u00e9 alternativas existen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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