{"id":12469,"date":"2023-04-20T15:03:44","date_gmt":"2023-04-20T15:03:44","guid":{"rendered":"https:\/\/www.business-ereputation.com\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/"},"modified":"2026-01-12T17:34:32","modified_gmt":"2026-01-12T17:34:32","slug":"como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/","title":{"rendered":"\u00bfC\u00f3mo hacer frente a las malas valoraciones de Google Business Profile como un profesional?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>Cuando tienes un negocio o una tienda local, las opiniones de los clientes pueden tener un gran impacto en tu \u00e9xito. Las opiniones de los clientes pueden ayudar a atraer a nuevos clientes, pero tambi\u00e9n pueden ahuyentar a clientes potenciales si las opiniones son mayoritariamente negativas. Por eso es importante saber c\u00f3mo tratar las malas opiniones de Google de forma profesional. En este art\u00edculo, vamos a darte algunos consejos sobre c\u00f3mo gestionar las malas opiniones de Google My Business como un profesional.   <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Resumen y contenido de la p\u00e1gina<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Comprender_la_importancia_de_las_opiniones_de_los_clientes\" >Comprender la importancia de las opiniones de los clientes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Por_que_son_importantes_las_opiniones_de_los_clientes\" >Por qu\u00e9 son importantes las opiniones de los clientes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Como_las_opiniones_de_los_clientes_pueden_ayudar_a_tu_empresa\" >C\u00f3mo las opiniones de los clientes pueden ayudar a tu empresa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#La_importancia_de_las_opiniones_de_Google\" >La importancia de las opiniones de Google<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Como_hacer_frente_a_las_malas_criticas_de_Google\" >C\u00f3mo hacer frente a las malas cr\u00edticas de Google<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Comprueba_los_hechos\" >Comprueba los hechos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Responde_rapidamente\" >Responde r\u00e1pidamente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Manten_tu_respuesta_profesional\" >Mant\u00e9n tu respuesta profesional<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Demuestra_que_te_importa_la_satisfaccion_del_cliente\" >Demuestra que te importa la satisfacci\u00f3n del cliente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Ofrecer_una_solucion_o_compensacion\" >Ofrecer una soluci\u00f3n o compensaci\u00f3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Cuidado_con_las_opiniones_falsas\" >Cuidado con las opiniones falsas<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Como_evitar_las_malas_criticas_de_Google\" >C\u00f3mo evitar las malas cr\u00edticas de Google<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Ofrecer_un_excelente_servicio_al_cliente\" >Ofrecer un excelente servicio al cliente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Informa_a_los_clientes_de_como_dejar_una_opinion_en_Google\" >Informa a los clientes de c\u00f3mo dejar una opini\u00f3n en Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Hacer_un_seguimiento_de_los_clientes_para_saber_si_estan_satisfechos\" >Hacer un seguimiento de los clientes para saber si est\u00e1n satisfechos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Completa_todas_las_evaluaciones\" >Completa todas las evaluaciones<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Como_beneficiarse_de_las_opiniones_de_Google\" >C\u00f3mo beneficiarse de las opiniones de Google<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Utiliza_las_opiniones_para_mejorar_tu_negocio\" >Utiliza las opiniones para mejorar tu negocio<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Destaca_las_criticas_positivas\" >Destaca las cr\u00edticas positivas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Comparte_resenas_positivas_en_las_redes_sociales_y_en_tu_sitio_web\" >Comparte rese\u00f1as positivas en las redes sociales y en tu sitio web<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Anima_a_los_clientes_a_dejar_opiniones\" >Anima a los clientes a dejar opiniones<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#Conclusion\" >Conclusi\u00f3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.business-ereputation.com\/es\/como-hacer-frente-a-las-malas-valoraciones-de-google-business-profile-como-un-profesional\/#PREGUNTAS_FRECUENTES\" >PREGUNTAS FRECUENTES<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Comprender_la_importancia_de_las_opiniones_de_los_clientes\"><\/span>Comprender la importancia de las opiniones de los clientes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Por_que_son_importantes_las_opiniones_de_los_clientes\"><\/span>Por qu\u00e9 son importantes las opiniones de los clientes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Las opiniones de los clientes son importantes por varias razones. En primer lugar, ayudan a establecer la credibilidad de tu empresa. Cuando los clientes potenciales ven opiniones positivas, es m\u00e1s probable que te compren. Por otra parte, si las opiniones son predominantemente negativas, esto puede tener un impacto negativo en tu negocio.   <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Como_las_opiniones_de_los_clientes_pueden_ayudar_a_tu_empresa\"><\/span>C\u00f3mo las opiniones de los clientes pueden ayudar a tu empresa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Las opiniones de los clientes pueden ayudar a tu empresa de muchas maneras. Pueden ayudarte a identificar los puntos fuertes y d\u00e9biles de tu empresa, as\u00ed como las \u00e1reas de mejora. Las opiniones positivas tambi\u00e9n pueden ayudar a fomentar la confianza y la lealtad de los clientes existentes, a la vez que atraen a nuevos clientes.  <\/p>\n<h3><span class=\"ez-toc-section\" id=\"La_importancia_de_las_opiniones_de_Google\"><\/span>La importancia de las opiniones de Google<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Las opiniones de Google son especialmente importantes para tu empresa, ya que aparecen en la parte superior de los resultados de b\u00fasqueda de Google. Esto significa que las opiniones de Google suelen ser lo primero que ven los clientes cuando buscan informaci\u00f3n sobre tu empresa en Internet. Las opiniones de Google tambi\u00e9n influyen en c\u00f3mo aparece tu empresa en los resultados de b\u00fasqueda, lo que puede influir en la visibilidad de tu empresa en Internet.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_hacer_frente_a_las_malas_criticas_de_Google\"><\/span>C\u00f3mo hacer frente a las malas cr\u00edticas de Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Comprueba_los_hechos\"><\/span>Comprueba los hechos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cuando recibes una mala cr\u00edtica de Google, es importante comprobar los hechos antes de responder. Aseg\u00farate de que el cliente no se ha equivocado de anuncio, y s\u00ed, esto ocurre muy a menudo. Aseg\u00farate tambi\u00e9n de que entiendes lo que ha pasado y por qu\u00e9 el cliente est\u00e1 descontento. Si no sabes exactamente lo que ha pasado, pide m\u00e1s informaci\u00f3n al cliente.   <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Responde_rapidamente\"><\/span>Responde r\u00e1pidamente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Es importante responder r\u00e1pidamente a las malas cr\u00edticas de Google, preferiblemente en un plazo de 24 a 48 horas desde su publicaci\u00f3n. Esto demuestra que te importa la satisfacci\u00f3n de tus clientes y que te tomas en serio sus preocupaciones. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Manten_tu_respuesta_profesional\"><\/span>Mant\u00e9n tu respuesta profesional<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cuando respondas a una mala cr\u00edtica de Google, hazlo de forma profesional y cort\u00e9s. Evita defenderte o culpar al cliente. En su lugar, ofrece una respuesta reflexiva y emp\u00e1tica que demuestre que comprendes las preocupaciones del cliente.  <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Demuestra_que_te_importa_la_satisfaccion_del_cliente\"><\/span>Demuestra que te importa la satisfacci\u00f3n del cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>En tu respuesta, demuestra que te importa la satisfacci\u00f3n de tus clientes. Ofrece una disculpa si es necesario y aseg\u00farate de que el cliente sabe que te tomas en serio sus preocupaciones. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ofrecer_una_solucion_o_compensacion\"><\/span>Ofrecer una soluci\u00f3n o compensaci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Si es posible, ofrece una soluci\u00f3n o compensaci\u00f3n para resolver el problema del cliente. Esto puede ayudar a restablecer la confianza del cliente en tu empresa y demostrar que est\u00e1s dispuesto a hacer lo necesario para resolver los problemas. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cuidado_con_las_opiniones_falsas\"><\/span>Cuidado con las opiniones falsas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Es importante tener cuidado con las rese\u00f1as falsas en Google. Si crees que una rese\u00f1a es falsa o fraudulenta, den\u00fanciala a Google. Tambi\u00e9n puedes pedir a tus clientes satisfechos que dejen una rese\u00f1a para contrarrestar las rese\u00f1as falsas.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_evitar_las_malas_criticas_de_Google\"><\/span>C\u00f3mo evitar las malas cr\u00edticas de Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Ofrecer_un_excelente_servicio_al_cliente\"><\/span>Ofrecer un excelente servicio al cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ofrecer un servicio de atenci\u00f3n al cliente excelente es la mejor forma de evitar las malas cr\u00edticas de Google. Aseg\u00farate de que tus empleados est\u00e1n formados para ofrecer un servicio de atenci\u00f3n al cliente excepcional y de que tus clientes est\u00e1n satisfechos con su experiencia con tu empresa. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Informa_a_los_clientes_de_como_dejar_una_opinion_en_Google\"><\/span>Informa a los clientes de c\u00f3mo dejar una opini\u00f3n en Google<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Informa a tus clientes de c\u00f3mo dejar una opini\u00f3n en Google envi\u00e1ndoles un correo electr\u00f3nico despu\u00e9s de su compra o mostrando instrucciones en tu negocio. Cuantas m\u00e1s opiniones dejen tus clientes, m\u00e1s probable ser\u00e1 que sean positivas. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Hacer_un_seguimiento_de_los_clientes_para_saber_si_estan_satisfechos\"><\/span>Hacer un seguimiento de los clientes para saber si est\u00e1n satisfechos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Haz un seguimiento regular de los clientes para saber si est\u00e1n satisfechos con su experiencia en tu empresa. Esto te permitir\u00e1 resolver cualquier problema antes de que se convierta en rese\u00f1as negativas en Google. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Completa_todas_las_evaluaciones\"><\/span>Completa todas las evaluaciones<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Responde a todas las opiniones, ya sean positivas o negativas. Esto demuestra que te preocupas por la satisfacci\u00f3n de tus clientes y que te tomas en serio sus preocupaciones. <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Como_beneficiarse_de_las_opiniones_de_Google\"><\/span>C\u00f3mo beneficiarse de las opiniones de Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Utiliza_las_opiniones_para_mejorar_tu_negocio\"><\/span>Utiliza las opiniones para mejorar tu negocio<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Utiliza las opiniones de los clientes para identificar \u00e1reas de mejora en tu negocio. Si varios clientes se quejan del mismo problema, puede ser una se\u00f1al de que necesitas tomar medidas para resolverlo. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Destaca_las_criticas_positivas\"><\/span>Destaca las cr\u00edticas positivas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Destaca las rese\u00f1as positivas en tu sitio web y en las redes sociales. Esto puede ayudar a generar confianza y fidelidad con los clientes existentes, a la vez que atraes a otros nuevos. <\/p>\n<h3><span class=\"ez-toc-section\" id=\"Comparte_resenas_positivas_en_las_redes_sociales_y_en_tu_sitio_web\"><\/span>Comparte rese\u00f1as positivas en las redes sociales y en tu sitio web<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Comparte rese\u00f1as positivas en las redes sociales y en tu sitio web para mostrar a los clientes potenciales que otros clientes est\u00e1n contentos con su experiencia en tu negocio.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Anima_a_los_clientes_a_dejar_opiniones\"><\/span>Anima a los clientes a dejar opiniones<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Anima a los clientes a dejar opiniones envi\u00e1ndoles un correo electr\u00f3nico despu\u00e9s de su compra o mostrando instrucciones en tu negocio. Cuantas m\u00e1s opiniones dejen tus clientes, m\u00e1s probable es que sean positivas. <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusi\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>En conclusi\u00f3n, las malas cr\u00edticas de Google pueden tener un impacto negativo en tu negocio, pero hay trucos para gestionarlas como un profesional. Comprobando los hechos, respondiendo con rapidez y profesionalidad, mostrando que te preocupas por la satisfacci\u00f3n del cliente, ofreciendo una soluci\u00f3n o compensaci\u00f3n y previniendo las malas cr\u00edticas, puedes gestionar las cr\u00edticas de los clientes con \u00e9xito. No olvides utilizar las rese\u00f1as positivas para generar confianza y fidelidad con los clientes existentes, al tiempo que atraes a otros nuevos.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"PREGUNTAS_FRECUENTES\"><\/span>PREGUNTAS FRECUENTES<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>\u00bfQu\u00e9 puedes hacer si una mala evaluaci\u00f3n es inexacta?<br \/>\nSi una mala evaluaci\u00f3n es inexacta, puedes responder explicando los hechos y ofreciendo una soluci\u00f3n o una compensaci\u00f3n si es necesario.<\/li>\n<li>\u00bfC\u00f3mo respondes a una evaluaci\u00f3n negativa?<br \/>\nResponde con rapidez y profesionalidad, demostrando que te importa la satisfacci\u00f3n de tus clientes. Ofrece una soluci\u00f3n o una compensaci\u00f3n si es posible. <\/li>\n<li>\u00bfC\u00f3mo puedo evitar las opiniones falsas?<br \/>\nVigila las rese\u00f1as falsas y den\u00fancialas a Google si es necesario. Pide a tus clientes satisfechos que dejen una valoraci\u00f3n para contrarrestar las opiniones falsas. <\/li>\n<li>\u00bfC\u00f3mo pides a los clientes satisfechos que dejen una opini\u00f3n en Google?<br \/>\nEnv\u00edales un correo electr\u00f3nico despu\u00e9s de su compra o muestra las instrucciones en tu negocio.<\/li>\n<li>\u00bfCu\u00e1nto tiempo se tarda en responder a una evaluaci\u00f3n?<br \/>\nEs preferible responder en un plazo de 24 a 48 horas tras la publicaci\u00f3n de la rese\u00f1a para demostrar que te importa la satisfacci\u00f3n de tus clientes y que te tomas en serio sus preocupaciones.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Es importante saber c\u00f3mo gestionar profesionalmente las malas cr\u00edticas de Google. En este art\u00edculo, vamos a darte algunos consejos sobre c\u00f3mo gestionar las malas cr\u00edticas de Google My Business como un profesional. <\/p>\n","protected":false},"author":1,"featured_media":12471,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"footnotes":""},"categories":[167,139],"tags":[],"class_list":["post-12469","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-google-my-business-es","category-sin-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00bfC\u00f3mo respondo a una rese\u00f1a negativa en Google?<\/title>\n<meta name=\"description\" content=\"Es importante saber c\u00f3mo tratar las malas valoraciones de Google de forma profesional.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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