{"id":5103,"date":"2025-02-10T16:05:07","date_gmt":"2025-02-10T16:05:07","guid":{"rendered":"https:\/\/www.business-ereputation.com\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/"},"modified":"2025-04-25T09:19:10","modified_gmt":"2025-04-25T09:19:10","slug":"google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do","status":"publish","type":"post","link":"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/","title":{"rendered":"Google bug: customer reviews have been disappearing for days &#8211; what can you do?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Reading time :<\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><div class=\"fusion-text fusion-text-1\"><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary and contents of the page<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#EDIT_A_Google_patch_is_being_deployed_since_the_night_of_1102_https_wwwseroundtablecomgoogle-review-count-bug-now-being-fixed-38894html\" >EDIT: A Google patch is being deployed since the night of 11\/02: https: \/\/www.seroundtable.com\/google-review-count-bug-now-being-fixed-38894.html<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#Why_are_Google_reviews_disappearing_right_now\" >Why are Google reviews disappearing right now?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#Has_Google_confirmed_the_problem\" >Has Google confirmed the problem?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#How_do_I_report_missing_reviews_to_Google\" >How do I report missing reviews to Google?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#Other_solutions_for_recovering_your_notices\" >Other solutions for recovering your notices<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#%F0%9F%94%8E_1_Check_whether_your_reviews_are_still_indexed_by_Google\" >\ud83d\udd0e 1. Check whether your reviews are still indexed by Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#%F0%9F%93%A9_2_Ask_your_customers_to_republish_their_reviews\" >\ud83d\udce9 2. Ask your customers to republish their reviews<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#%F0%9F%9B%A0_3_Check_if_your_file_has_been_modified_recently\" >\ud83d\udee0 3. Check if your file has been modified recently<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#What_does_this_mean_for_your_company\" >What does this mean for your company?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.business-ereputation.com\/en\/google-bug-customer-reviews-have-been-disappearing-for-days-what-can-you-do\/#What_can_we_expect_in_the_coming_days\" >What can we expect in the coming days?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"EDIT_A_Google_patch_is_being_deployed_since_the_night_of_1102_https_wwwseroundtablecomgoogle-review-count-bug-now-being-fixed-38894html\"><\/span><span style=\"color: #ff0000;\">EDIT: A Google patch is being deployed since the night of 11\/02: https: <a href=\"https:\/\/www.seroundtable.com\/google-review-count-bug-now-being-fixed-38894.html\" target=\"_blank\" rel=\"noopener\">\/\/www.seroundtable.com\/google-review-count-bug-now-being-fixed-38894.html<\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>For several days now, a bug has been affecting Google Business Profile listings, causing customer reviews to suddenly disappear. Many businesses are left with missing reviews, which can impact their online visibility and credibility. If you&#8217;re affected, here&#8217;s a guide to understanding the situation and trying to recover your reviews.  <\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_are_Google_reviews_disappearing_right_now\"><\/span>Why are Google reviews disappearing right now?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>For the past <strong>four days<\/strong>, a <strong>bug has been affecting Google Business Profile<\/strong>, deleting or hiding certain reviews. The problem seems to be affecting companies in a variety of sectors, regardless of size or location. There are several possible causes:  <\/p>\n<ul>\n<li><strong>Technical bug on the Google side<\/strong>: This type of problem is not unprecedented. Google regularly updates its systems and algorithms, which can sometimes lead to temporary malfunctions. <\/li>\n<li><strong>Enhanced automatic filters<\/strong>: Certain reviews are removed if they are deemed suspicious by Google (e.g. false reviews, spam, inappropriate content).<\/li>\n<li><strong>Updating company profiles<\/strong>: If you have recently modified your profile (name, address, category), some notices may temporarily disappear.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Has_Google_confirmed_the_problem\"><\/span>Has Google confirmed the problem?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>For the moment, <strong>Google has not yet officially communicated on this bug<\/strong>, but several SEO specialists and Google listing managers are reporting an upsurge in disappearing reviews on various forums and professional groups. It&#8217;s likely that the company is working on a fix. <\/p>\n<p>In the meantime, here&#8217;s what you can do to try and recover your reviews and limit the impact on your e-reputation.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_do_I_report_missing_reviews_to_Google\"><\/span>How do I report missing reviews to Google?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you have lost notices as a result of this bug, you can contact Google Business Profile support by following these steps:<\/p>\n<ol>\n<li>Go to <strong>the Google Help Center<\/strong>:<br \/>\n\ud83d\udc49 <a href=\"https:\/\/support.google.com\/business?fl=1#contact=1&amp;topic=4596754\" target=\"_blank\" rel=\"noopener\">Google Business Profile support link<\/a><\/li>\n<li><strong>Select your company<\/strong>:<br \/>\nLog in with the Google account associated with your listing and choose the one you want.<\/li>\n<li><strong>Describe your problem<\/strong>:<br \/>\nType &#8220;Google reviews disappeared after a bug&#8221; and select &#8220;Missing reviews&#8221;.<\/li>\n<li><strong>Fill in the contact form<\/strong>:<br \/>\nIndicate :<\/p>\n<ul>\n<li>Approximate number of lost notices.<\/li>\n<li>The period during which they disappeared.<\/li>\n<li>If possible, the names of the customers who left these reviews.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Request a manual check<\/strong>:<br \/>\nExplain that you&#8217;ve lost several reviews for no apparent reason and ask Google to check your listing.<\/li>\n<li><strong>Follow up regularly<\/strong>:<br \/>\nFollow up with Google every <strong>2 days<\/strong> until you get a clear answer.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Other_solutions_for_recovering_your_notices\"><\/span>Other solutions for recovering your notices<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>While we wait for Google to correct the problem, here are some additional actions to take:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%F0%9F%94%8E_1_Check_whether_your_reviews_are_still_indexed_by_Google\"><\/span>\ud83d\udd0e <strong>1. Check whether your reviews are still indexed by Google<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Type on Google :<br \/>\n<code>\"Nom de votre entreprise\" site:google.com\/maps\/reviews<\/code><br \/>\nIf your notices still appear, this means that they are simply invisible, not deleted.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%F0%9F%93%A9_2_Ask_your_customers_to_republish_their_reviews\"><\/span>\ud83d\udce9 <strong>2. Ask your customers to republish their reviews<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If some reviews have disappeared, contact your loyal customers and ask them to republish their testimonials.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%F0%9F%9B%A0_3_Check_if_your_file_has_been_modified_recently\"><\/span>\ud83d\udee0 <strong>3. Check if your file has been modified recently<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A change of name, address or category may temporarily hide notices.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_does_this_mean_for_your_company\"><\/span>What does this mean for your company?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A <strong>lack of recent reviews<\/strong> can impact your <strong>local SEO<\/strong> and <strong>customer trust<\/strong>. Google often highlights businesses with recent, positive reviews, so a sudden loss of reviews can : \u2705 Reduce your visibility in search results<br \/>\n\u2705 Reduce your conversion rate (less social proof)<br \/>\n\u2705 Affect your reputation and credibility <\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_can_we_expect_in_the_coming_days\"><\/span>What can we expect in the coming days?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\ud83d\udccc Google is expected to announce the bug shortly.<br \/>\n\ud83d\udccc A fix is likely, and notices could reappear automatically.<br \/>\n\ud83d\udccc Continue to monitor your listing and encourage new reviews.<\/p>\n<p>If you are affected by this bug, don&#8217; <strong>t panic<\/strong>. Google has encountered this type of problem before, and in most cases, notices eventually come back. In the meantime, follow the steps above to maximize your chances of recovery.  <\/p>\n<p>Have you noticed the disappearance of reviews on your Google Business Profile? Share your experience in the comments section! \ud83d\ude80<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>For several days now, a bug has been affecting Google Business Profile listings, causing customer reviews to suddenly disappear. Many businesses are left with missing reviews, which can impact their online visibility and credibility. If you&#8217;re affected, here&#8217;s a guide to understanding the situation and trying to recover your reviews.  <\/p>\n","protected":false},"author":1,"featured_media":5065,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_summary":"","_ayudawp_aiss_summary_provider":"","_ayudawp_aiss_summary_hash":"","footnotes":""},"categories":[107,111,106,109],"tags":[],"class_list":["post-5103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ereputation-en","category-google-my-business-en","category-retailer-merchant","category-seo-expert"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Google bug: customer reviews disappear - what can you do?<\/title>\n<meta name=\"description\" content=\"For several days now, a bug has been affecting Google Business Profile listings, causing customer reviews to suddenly disappear. 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