# News URL: https://www.business-ereputation.com/en/news/ Date: 2022-02-10 Last modified: 2025-04-25 Author: Nicolas Laustriat --- ## The latest e-reputation news and Google My Business - [](https://www.business-ereputation.com/en/google-reviews-for-plumbers-and-electricians-why-your-reputation-is-more-valuable-than-word-of-mouth/) ### [Google Reviews for Plumbers and Electricians: Why Your Reputation Is More Valuable Than Word of Mouth](https://www.business-ereputation.com/en/google-reviews-for-plumbers-and-electricians-why-your-reputation-is-more-valuable-than-word-of-mouth/) 10/13/2026|[Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/)| Your loyal customers recommend you to their friends and family. Yet, a stranger facing a water leak at 10 p.m. types “plumber near me” and makes a choice in thirty seconds based on a Google [...] - [](https://www.business-ereputation.com/en/online-reputation-why-small-and-medium-sized-businesses-need-a-trained-social-media-manager-and-where-to-find-one/) ### [Online Reputation: Why Small and Medium-Sized Businesses Need a Trained Social Media Manager (and Where to Find One)](https://www.business-ereputation.com/en/online-reputation-why-small-and-medium-sized-businesses-need-a-trained-social-media-manager-and-where-to-find-one/) 10/09/2026|[Non classifié(e)](https://www.business-ereputation.com/en/category/non-classifiee/)| A negative review that went unanswered, a poorly worded post shared hundreds of times, a Facebook page that hasn’t been updated in two years: for a small business, its online image often hinges on the little things. Large corporations have full-service communications departments to monitor and protect their reputation. - [](https://www.business-ereputation.com/en/team-management-what-impact-does-it-have-on-service-quality-and-brand-reputation/) ### [Team Management: What Impact Does It Have on Service Quality and Brand Reputation?](https://www.business-ereputation.com/en/team-management-what-impact-does-it-have-on-service-quality-and-brand-reputation/) 10/09/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/), [Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/), [Sales force / Closing](https://www.business-ereputation.com/en/category/sales-force-closing/), [SEO Expert](https://www.business-ereputation.com/en/category/seo-expert/)| A company’s reputation does not depend solely on its communications or the quality of its products. It is also built through the customer experience: the quality of the welcome, the availability of staff, adherence to deadlines, and the continuity of service. - [](https://www.business-ereputation.com/en/how-can-you-structure-educational-materials-to-better-support-your-clients/) ### [How can you structure educational materials to better support your clients?](https://www.business-ereputation.com/en/how-can-you-structure-educational-materials-to-better-support-your-clients/) 10/09/2026|[Business](https://www.business-ereputation.com/en/category/business/), [Retailer / Merchant](https://www.business-ereputation.com/en/category/retailer-merchant/), [Sales force / Closing](https://www.business-ereputation.com/en/category/sales-force-closing/)| Good instructional material is more than just a series of well-written pieces of information. Its structure is just as important as its content. A presentation that is too dense can hinder understanding and quickly cause the audience to lose focus. - [](https://www.business-ereputation.com/en/instagram-vs-google-business-profile-for-a-local-business-a-comparative-analysis/) ### [Instagram vs. Google Business Profile for a Local Business: A Comparative Analysis](https://www.business-ereputation.com/en/instagram-vs-google-business-profile-for-a-local-business-a-comparative-analysis/) 10/06/2026|[Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/)| Your store posts beautiful photos on Instagram, yet new customers walk past the window without coming in. This analysis compares Instagram and Google Business Profile for a local business: in-store traffic, customer reviews, local search [...] - [](https://www.business-ereputation.com/en/google-business-profile-qa-in-2026-what-the-yes-no-test-reveals-and-how-to-prepare-your-listing-for-ask-maps/) ### [Google Business Profile Q&A in 2026: What the Yes/No Test Reveals and How to Prepare Your Listing for Ask Maps](https://www.business-ereputation.com/en/google-business-profile-qa-in-2026-what-the-yes-no-test-reveals-and-how-to-prepare-your-listing-for-ask-maps/) 10/02/2026|[Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/), [SEO Expert](https://www.business-ereputation.com/en/category/seo-expert/)| Q&A sections are returning to Google Business Profile—your Google business listing—in a test phase and in a reverse format. Since August 19, 2026, some listing managers have been receiving closed-ended questions from Google about their business. They can answer yes or no, or skip the question. - [](https://www.business-ereputation.com/en/e-commerce-online-reputation-why-mobile-apps-build-customer-trust-and-loyalty/) ### [E-commerce Online Reputation: Why Mobile Apps Build Customer Trust and Loyalty](https://www.business-ereputation.com/en/e-commerce-online-reputation-why-mobile-apps-build-customer-trust-and-loyalty/) 10/01/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/), [Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/), [Retailer / Merchant](https://www.business-ereputation.com/en/category/retailer-merchant/), [SEO Expert](https://www.business-ereputation.com/en/category/seo-expert/)| For an e-commerce business, reputation is also built through the shopping experience itself: speed, transparency in order tracking, and direct communication channels. In this regard, a well-designed mobile app becomes a full-fledged online reputation management tool in its own right. - [](https://www.business-ereputation.com/en/business-exit-strategy-how-can-you-maximize-the-value-of-your-digital-reputation/) ### [Business Exit Strategy: How Can You Maximize the Value of Your Digital Reputation?](https://www.business-ereputation.com/en/business-exit-strategy-how-can-you-maximize-the-value-of-your-digital-reputation/) 09/22/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| In short: Digital reputation doesn’t appear on any line of the balance sheet, and yet it carries significant weight in the final price of a business sale. A 3.4-star Google rating, an executive under fire [...] - [](https://www.business-ereputation.com/en/information-collected-by-google-why-you-need-to-take-control-of-your-digital-360/) ### [Information Collected by Google: Why You Need to Take Control of Your Digital 360](https://www.business-ereputation.com/en/information-collected-by-google-why-you-need-to-take-control-of-your-digital-360/) 09/16/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/), [Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/), [Retailer / Merchant](https://www.business-ereputation.com/en/category/retailer-merchant/), [SEO Expert](https://www.business-ereputation.com/en/category/seo-expert/)| Since September 2026, the “Collected Info” tab has allowed business owners to view the information collected by Google’s automated assistant during calls or written communications with their business. - [](https://www.business-ereputation.com/en/retailer-can-you-really-make-a-living-by-launching-an-amazon-fba-store/) ### [Retailer: Can you really make a living by launching an Amazon FBA store?](https://www.business-ereputation.com/en/retailer-can-you-really-make-a-living-by-launching-an-amazon-fba-store/) 09/15/2026|[Business](https://www.business-ereputation.com/en/category/business/), [Retailer / Merchant](https://www.business-ereputation.com/en/category/retailer-merchant/), [Sales force / Closing](https://www.business-ereputation.com/en/category/sales-force-closing/), [SEO Expert](https://www.business-ereputation.com/en/category/seo-expert/)| The promise is enticing: set up an online store on Amazon, let the e-commerce giant handle the logistics through the FBA program, and generate income from home. Thousands of online testimonials suggest that becoming an Amazon seller is a fast track to financial independence. - [](https://www.business-ereputation.com/en/google-sheet-the-email-that-notifies-you-when-a-user-edits-it/) ### [Google Sheet: The email that notifies you when a user edits it](https://www.business-ereputation.com/en/google-sheet-the-email-that-notifies-you-when-a-user-edits-it/) 09/15/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/), [Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/), [Retailer / Merchant](https://www.business-ereputation.com/en/category/retailer-merchant/), [SEO Expert](https://www.business-ereputation.com/en/category/seo-expert/)| Do you manage a Google Business Profile? Keep an eye on your inbox. Google now sends an email titled “Is this change correct?” whenever a Google Maps user suggests changing important information about your business. You have 4 days to confirm or reject the suggestion. Here’s how to make the most of this new feature. - [](https://www.business-ereputation.com/en/text-only-reviews-vs-reviews-with-photos-which-one-really-reassures-potential-customers/) ### [Text-only reviews vs. reviews with photos: Which one really reassures potential customers?](https://www.business-ereputation.com/en/text-only-reviews-vs-reviews-with-photos-which-one-really-reassures-potential-customers/) 09/15/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| Customer reviews with photos convert about 26% better than a listing without social proof, compared to 18% for text-only reviews, according to metrics published in 2026 by stores tracked as they collected data. In other [...] - [](https://www.business-ereputation.com/en/make-every-employee-an-ambassador-for-the-companys-reputation/) ### [Make every employee an ambassador for the company’s reputation](https://www.business-ereputation.com/en/make-every-employee-an-ambassador-for-the-companys-reputation/) 09/08/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| Make every employee an ambassador for the company's reputation It sounds like a nice HR slogan—until the day a customer types your company’s name into Google and stumbles upon three scathing Glassdoor reviews with no [...] - [](https://www.business-ereputation.com/en/augmented-reality-and-local-reputation-view-reviews-by-pointing-your-smartphone-at-a-business/) ### [Augmented Reality and Local Reputation: View Reviews by Pointing Your Smartphone at a Business](https://www.business-ereputation.com/en/augmented-reality-and-local-reputation-view-reviews-by-pointing-your-smartphone-at-a-business/) 09/01/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| In briefAugmented reality applied to local businesses displays a business’s rating, customer reviews, and hours of operation directly above its storefront via a smartphone screen.Shopify reports a 94% increase in the average conversion rate observed [...] - [](https://www.business-ereputation.com/en/rating-below-4-stars-the-90-day-reputation-recovery-plan/) ### [Rating below 4 stars: the 90-day reputation recovery plan](https://www.business-ereputation.com/en/rating-below-4-stars-the-90-day-reputation-recovery-plan/) 08/25/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| A rating below 4 stars on your Google listing acts like a bouncer at the entrance to your business: it filters out customers before they even walk through the door. The Uberall study published in [...] - [](https://www.business-ereputation.com/en/local-reputation-in-france-vs-europe-how-search-engines-rank-them-differently/) ### [Local Reputation in France vs. Europe: How Search Engines Rank Them Differently](https://www.business-ereputation.com/en/local-reputation-in-france-vs-europe-how-search-engines-rank-them-differently/) 08/18/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| Local reputation : France and the rest of Europe aren't on the same page. A Google rating of 4.3 What reassures a customer in Lyon may scare off a German buyer, and 46% of Google [...] - [](https://www.business-ereputation.com/en/why-has-online-reputation-become-an-intangible-asset-to-be-recognized-on-the-balance-sheet/) ### [Why has online reputation become an intangible asset to be recognized on the balance sheet?](https://www.business-ereputation.com/en/why-has-online-reputation-become-an-intangible-asset-to-be-recognized-on-the-balance-sheet/) 08/11/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| The online reputation does not appear on any line of the balance sheet, and yet 87% of executives surveyed by Deloitte rank it as their top strategic risk, ahead of financial and operational risks. This [...] - [](https://www.business-ereputation.com/en/is-microsoft-365-really-secure-key-considerations-that-businesses-often-overlook/) ### [Is Microsoft 365 Really Secure? Key Considerations That Businesses Often Overlook](https://www.business-ereputation.com/en/is-microsoft-365-really-secure-key-considerations-that-businesses-often-overlook/) 08/10/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/), [Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/)| Security, however, depends on the best practices implemented by each customer. So what are the key areas that companies often overlook in Microsoft 365? From configuration choices to internal policies, here are the aspects that should not be taken lightly. - [](https://www.business-ereputation.com/en/negative-reviews-due-to-scheduling-issues-how-to-minimize-the-damage/) ### [Negative Reviews Due to Scheduling Issues: How to Minimize the Damage](https://www.business-ereputation.com/en/negative-reviews-due-to-scheduling-issues-how-to-minimize-the-damage/) 08/10/2026|[E-reputation](https://www.business-ereputation.com/en/category/ereputation-en/)| A customer walks up to your store, ready to make a purchase… only to find the door closed. On their phone, Google displays “Open” in large letters. The result? A scathing negative review, one star [...] - [](https://www.business-ereputation.com/en/synchronizing-your-actual-hours-with-your-google-profile-the-method/) ### [Synchronizing Your Actual Hours with Your Google Profile: The Method](https://www.business-ereputation.com/en/synchronizing-your-actual-hours-with-your-google-profile-the-method/) 08/10/2026|[Google My Business](https://www.business-ereputation.com/en/category/google-my-business-en/)| In 2026, 82% of consumers check business hours online before heading out. That figure rises to 95% for local businesses. However, nearly one-third of Google listings display incorrect information, often due to a missed manual [...] - [](https://www.business-ereputation.com/en/customer-frustration-the-5-scheduling-mistakes-that-drive-your-visitors-away/) ### [Customer Frustration: The 5 Scheduling Mistakes That Drive Your Visitors Away](https://www.business-ereputation.com/en/customer-frustration-the-5-scheduling-mistakes-that-drive-your-visitors-away/) 08/10/2026|[Non classifié(e)](https://www.business-ereputation.com/en/category/non-classifiee/)| A customer arrives at your store, ready to walk in... and sees a "Closed" sign, even though your Google listing says "Open until 7 p.m.". The result? Immediate frustration, a negative review posted right away, [...] 1[2](https://www.business-ereputation.com/en/news.md/page/2/)[3](https://www.business-ereputation.com/en/news.md/page/3/)[4](https://www.business-ereputation.com/en/news.md/page/4/)[5](https://www.business-ereputation.com/en/news.md/page/5/)[Next](https://www.business-ereputation.com/en/news.md/page/2/) ## Retailers, B2B or B2C companies, organisations, do you want to improve your digital visibility and reputation? #### Contact me ! --- Source: https://www.business-ereputation.com/en/news/ Generated by Hack The SEO